Four Seasons Ambassador

hace 4 días


Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

About Four Seasons : Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service, precision attention to detail, and commitment to excellence. We are a collective of individuals who strive to become better, to push ourselves to new heights, and to treat each other with the utmost respect and care. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a dedication to luxury with a genuine heart.

The Role of Guest Experience Agent : We currently have an opportunity for a highly skilled Guest Experience Agent to join our team. Reporting to the Guest Experience Assistant Managers, as well as to the Front Office Manager, you will be responsible for responding to a wide range of guest needs and requests, adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. Your main duties will include:

  1. Display, at all times, a friendly, courteous, and professional manner in all dealings with guests, visitors, and other employees.
  2. Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
  3. Handle guest problems or complaints by understanding the problems with all aspects, following up on the results, and ensuring 100% guest satisfaction.
  4. Keep all support departments informed of necessary information or requests.
  5. Handle hotel emergency procedures and situations with maturity and professionalism.
  6. Perform tasks and projects as delegated by the Assistant Guest Experience Manager, Front Desk Manager, or Front Office Manager.
  7. Prioritize and handle multiple tasks, ensuring accuracy and attention to detail.
  8. Perform site inspection for both in-house and external guests.
  9. Monitor processes and adjust schedules according to priorities; to understand the dynamics and be proactive in responding.
  10. Ensure courteous and professional pre-arrival contact to provide an exceptional experience and exceed guests' expectations.
  11. Monitor the Guest Experience email inbox.
  12. Be attentive to guests' needs and find pride and purpose in providing exceptional service and product; to anticipate guests' personal preferences and the ability to exceed expectations.
  13. Keep an organized and clean workspace.
  14. Know and apply the Core and Department Service Standards.
  15. Remain calm and attentive, and display concern regardless of the circumstances.

  • Lobby Ambassador

    hace 3 semanas


    Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

    About Four Seasons: We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating...

  • Hotel Ambassador

    hace 10 horas


    Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completo

    About Four Seasons:Four Seasons is a luxury hospitality company powered by its people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat each other with respect and kindness. Our team members around the world create exceptional experiences for our guests, residents, and partners through a commitment to...


  • Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completo

    About Four Seasons:Four Seasons Hotels Ltd is a luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.About the location:Our hotel in Madrid is a historic landmark with...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company that is committed to delivering exceptional guest experiences. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.About the Role:We are seeking a skilled and...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    Acerca de Four Seasons:Four Seasons es una empresa que se basa en su gente. Somos un colectivo de individuos que anhelamos mejorar, empujar nuestros límites y tratar a los demás como nos gustaría que nos trataran a nosotros. Nuestro equipo de empleados alrededor del mundo crea experiencias increíbles para nuestros huéspedes, residentes y socios a...


  • Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

    About the Role:We are seeking a skilled Bartender to join our team at Four Seasons Hotel Madrid. As a Bartender, you will be responsible for providing exceptional service to our guests by creating memorable experiences through our signature cocktails and exceptional knowledge of wine, spirits, and mixed drinks.The ideal candidate will have a passion for...


  • Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

    About the Role:We are seeking a skilled Bartender to join our team at Four Seasons Hotel Madrid. As a Bartender, you will be responsible for providing exceptional service to our guests, creating memorable experiences, and delivering a world-class employee experience.Main Responsibilities:* Elaborate signature cocktails and take initiative with being creative...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, driven by a passion for excellence and a commitment to creating unforgettable experiences for our guests. Our team members around the world are the backbone of our success, and we're seeking a highly motivated and experienced host/ess to join our team at Four Seasons...


  • Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

    Descripción del PuestoBuscamos un/a Operario/a de Mantenimiento para unirse a nuestro equipo en Four Seasons Hotel Madrid. El/la candidato/a ideal tendrá experiencia en mantenimiento de instalaciones, incluyendo calefacción, instalación eléctrica, aire acondicionado, fontanería y refrigeración.El/la empleado/a de Mantenimiento será responsable de...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're looking for talented individuals to join our team.About the Role:The Four Seasons Hotel Madrid is seeking a highly motivated and...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a dedication to luxury with genuine heart.About the...


  • Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completo

    About Four Seasons:Four Seasons Hotels Ltd is a leader in luxury hospitality, driven by a passion for excellence and a commitment to creating unforgettable experiences for our guests. Our team members around the world are dedicated to delivering exceptional service and exceeding guest expectations.The Role of Bartender:We are seeking a skilled and...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons Hotel MadridFour Seasons Hotel Madrid is a historic landmark with modern energy, located in the heart of the capital. Our hotel is a dynamic destination with seven heritage buildings, offering a unique blend of luxury and service.About the Internship ProgramWe are looking for passionate hospitality students to join our team as interns. As...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons Hotels and Resorts:We are a collective of individuals who strive for excellence, pushing ourselves to new heights and treating each other with respect. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in...


  • Madrid, Madrid, España Four Seasons A tiempo completo

    **Company Culture:**At Four Seasons Hotel Madrid, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Our commitment to luxury with genuine heart sets us apart, and we're looking for a talented individual to join our team as an Assistant Front Desk Agent.**Job...


  • Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

    Funciones del Empleado de MantenimientoEn Four Seasons Hotel Madrid, estamos buscando a un/a empleado/a de Mantenimiento para unirse a nuestro equipo. El/la empleado/a de Mantenimiento es responsable de realizar llamadas internas y ayudar en el mantenimiento de que todas las instalaciones del hotel estén en óptimas condiciones operativas.Entre sus...


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons Hotels and ResortsWe are a global leader in luxury hospitality, dedicated to providing exceptional experiences for our guests. Our team of professionals around the world share a passion for delivering unparalleled service and creating unforgettable memories.


  • Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons Hotels and Resorts is a global hospitality company that offers exceptional experiences to its guests. Our team of dedicated professionals is committed to delivering luxury with genuine heart. We value our people and strive to create a world-class employee experience and company culture that enables us to deliver exceptional...


  • Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

    About Four Seasons: At Four Seasons, we're driven by a passion for excellence and a commitment to creating unforgettable experiences for our guests. Our team members are the heart of our operation, and we're constantly seeking talented individuals who share our vision for exceptional service and luxury with a personal touch.The Role: As an Assistant...

  • Front Desk Ambassador

    hace 3 días


    Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a luxury hospitality company that prides itself on delivering exceptional guest experiences. We believe in recognizing our guests, welcoming new ones, and treating everyone with the highest level of professionalism and respect.About the RoleWe are seeking an experienced Front Desk Agent to join our team...