Four Seasons Ambassador
hace 4 días
About Four Seasons : Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service, precision attention to detail, and commitment to excellence. We are a collective of individuals who strive to become better, to push ourselves to new heights, and to treat each other with the utmost respect and care. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a dedication to luxury with a genuine heart.
The Role of Guest Experience Agent : We currently have an opportunity for a highly skilled Guest Experience Agent to join our team. Reporting to the Guest Experience Assistant Managers, as well as to the Front Office Manager, you will be responsible for responding to a wide range of guest needs and requests, adding your personal recommendations and touches to ensure that our guests receive the highest levels of service excellence. Your main duties will include:
- Display, at all times, a friendly, courteous, and professional manner in all dealings with guests, visitors, and other employees.
- Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
- Handle guest problems or complaints by understanding the problems with all aspects, following up on the results, and ensuring 100% guest satisfaction.
- Keep all support departments informed of necessary information or requests.
- Handle hotel emergency procedures and situations with maturity and professionalism.
- Perform tasks and projects as delegated by the Assistant Guest Experience Manager, Front Desk Manager, or Front Office Manager.
- Prioritize and handle multiple tasks, ensuring accuracy and attention to detail.
- Perform site inspection for both in-house and external guests.
- Monitor processes and adjust schedules according to priorities; to understand the dynamics and be proactive in responding.
- Ensure courteous and professional pre-arrival contact to provide an exceptional experience and exceed guests' expectations.
- Monitor the Guest Experience email inbox.
- Be attentive to guests' needs and find pride and purpose in providing exceptional service and product; to anticipate guests' personal preferences and the ability to exceed expectations.
- Keep an organized and clean workspace.
- Know and apply the Core and Department Service Standards.
- Remain calm and attentive, and display concern regardless of the circumstances.
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Lobby Ambassador
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Bartender - Four Seasons Hotel Madrid
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Bartender - Four Seasons Hotel Madrid
hace 4 semanas
Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completoAbout the Role:We are seeking a skilled Bartender to join our team at Four Seasons Hotel Madrid. As a Bartender, you will be responsible for providing exceptional service to our guests by creating memorable experiences through our signature cocktails and exceptional knowledge of wine, spirits, and mixed drinks.The ideal candidate will have a passion for...
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Bartender - Four Seasons Hotel Madrid
hace 4 semanas
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Operario/a de Mantenimiento
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hace 1 mes
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Host/ess - Four Seasons Hotel Madrid
hace 4 semanas
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Bartender - Four Seasons Hotel Madrid: Luxury Service Expert
hace 4 semanas
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Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Hotel MadridFour Seasons Hotel Madrid is a historic landmark with modern energy, located in the heart of the capital. Our hotel is a dynamic destination with seven heritage buildings, offering a unique blend of luxury and service.About the Internship ProgramWe are looking for passionate hospitality students to join our team as interns. As...
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Luxury Guest Experience Ambassador
hace 3 días
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Front Office Ambassador
hace 4 días
Madrid, Madrid, España Four Seasons A tiempo completo**Company Culture:**At Four Seasons Hotel Madrid, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Our commitment to luxury with genuine heart sets us apart, and we're looking for a talented individual to join our team as an Assistant Front Desk Agent.**Job...
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Operario/a de Mantenimiento
hace 4 semanas
Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completoFunciones del Empleado de MantenimientoEn Four Seasons Hotel Madrid, estamos buscando a un/a empleado/a de Mantenimiento para unirse a nuestro equipo. El/la empleado/a de Mantenimiento es responsable de realizar llamadas internas y ayudar en el mantenimiento de que todas las instalaciones del hotel estén en óptimas condiciones operativas.Entre sus...
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Luxury Culinary Leader for Four Seasons Hotel Madrid
hace 11 horas
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Master Chef de Partida at Four Seasons Hotel Madrid
hace 2 semanas
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Assistant Restaurant Manager
hace 3 semanas
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Front Desk Ambassador
hace 3 días
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons Hotels and Resorts is a luxury hospitality company that prides itself on delivering exceptional guest experiences. We believe in recognizing our guests, welcoming new ones, and treating everyone with the highest level of professionalism and respect.About the RoleWe are seeking an experienced Front Desk Agent to join our team...