Customer Success Manager
hace 22 horas
About the Role
We are seeking a highly skilled and experienced Customer Success Manager to join our team at Recruit4Work. As a key member of our customer success team, you will be responsible for ensuring the success of our largest enterprise clients.
Key Responsibilities
- Lead the implementation of new enterprise clients, overseeing solution design through to go-live.
- Analyze funnels and take proactive measures to enhance client performance.
- Provide insights on market trends and guidance on running successful programs.
- Build and expand relationship networks both internally and with clients.
- Participate in management meetings to discuss client status and strategize accordingly.
Requirements
- Master's degree/MBA or equivalent qualification, coupled with practical work experience in HR Tech, customer success, account management, or delivery management.
- High proficiency in English.
- Experience in HR or HR software environments, including ATS or MSP.
- Excellent working knowledge of MS Office, particularly Excel and PowerPoint.
- Strong communication and presentation skills, with confidence in interactions across all levels of the company hierarchy.
- Detail-oriented, efficient, reliable, and performance-ready work style.
- Pragmatic and solution-oriented approaches, with ability to work independently and as part of a team.
What We Offer
- Opportunity for professional and personal growth within a high-performing and fast-moving company with flat hierarchies.
- Working alongside an experienced, successful, international team.
- Competitive salary and attractive office in the heart of Berlin.
- Flexible work arrangements, including the option to work from Spain or Portugal.
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