Rooms Division Training Specialist

hace 7 días

Madrid, Madrid, España Smartrental A tiempo completo

Job Summary

We are seeking a highly skilled Rooms Division Training Specialist to join our team at Smartrental Group. As a key member of our operations team, you will be responsible for developing and delivering comprehensive training programs for our hotel staff.

Key Responsibilities

  • Develop a comprehensive training plan for the Rooms Division, covering Front Office, Housekeeping, and Guest Services operations.
  • Collaborate with senior management and department heads to identify training needs and objectives.
  • Design training materials, manuals, and resources tailored to the specific needs of the hotel's Rooms Division.
  • Coordinate training schedules, logistics, and resources to ensure a smooth and efficient training process.
  • Conduct in-depth training sessions for Front Office, Housekeeping, and Guest Services teams, focusing on operational procedures, service standards, and guest interaction.
  • Utilize a variety of training methods, including classroom instruction, hands-on demonstrations, role-playing, and on-the-job training.
  • Ensure that all Rooms Division staff are proficient in using property management systems (PMS), housekeeping software, and other relevant tools.
  • Facilitate cross-departmental training to promote teamwork and a holistic understanding of hotel operations.
  • Lead operational simulations, soft openings, and trial runs to assess staff readiness and identify areas for improvement.
  • Assist in establishing and refining standard operating procedures (SOPs) for the Rooms Division.
  • Monitor the implementation of brand standards and service protocols, making adjustments as necessary.
  • Work closely with department heads to ensure all operational aspects are aligned with the hotel's goals and standards.
  • Provide coaching and mentorship to new hires, fostering a culture of excellence and continuous improvement.
  • Assess the skills and competencies of Rooms Division staff, providing feedback and additional training as required.
  • Identify and nurture high-potential employees for future leadership roles within the Rooms Division.
  • Encourage a guest-centric approach in all training activities, emphasizing the importance of personalized service.
  • Offer ongoing training and support during the initial weeks of operation, addressing any challenges or issues that arise.
  • Collect feedback from staff and guests to evaluate the effectiveness of training programs and make necessary adjustments.

Requirements

  • Proven experience in training and development, preferably in the hospitality industry.
  • Strong knowledge of hotel operations, including Front Office, Housekeeping, and Guest Services.
  • Excellent communication and interpersonal skills.
  • Ability to design and deliver engaging training programs.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.

What We Offer

As a Rooms Division Training Specialist at Smartrental Group, you will have the opportunity to work with a dynamic and growing company, develop your skills and expertise, and contribute to the success of our hotel operations.

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