Network Growth Account Manager
hace 3 semanas
We are seeking a highly motivated and results-driven Network Growth Account Manager to join our team at EcoVadis. As a key member of our sales team, you will be responsible for driving the growth of our network of assessed companies, boosting response rates, and delivering value throughout the EcoVadis onboarding experience.
As a Network Growth Account Manager, you will engage with customers via phone, email, tickets, webinars, and other channels to accompany them during the onboarding process, solve their queries, and increase response rates for the Benelux and UK markets. You will also identify and target high-value customers, take appropriate steps to engage them successfully, and manage, monitor, and drive your portfolio to maximize conversion.
Key Responsibilities:
- Engage with customers to accompany them during the onboarding process and increase response rates.
- Identify and target high-value customers and take appropriate steps to engage them successfully.
- Manage, monitor, and drive your portfolio to maximize conversion.
- Be proactive to nurture and build your pipeline, re-engage customers, and maximize inflow.
- Be autonomous to manage all your tasks efficiently and display commercial awareness to identify proactively business opportunities.
- Identify risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen.
- Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management, and other EcoVadis BU's to bridge gaps that may exist between customer expectations & participation.
- Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
Requirements:
- Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members.
- 2+ years experience in a customer-facing role.
- Passion for excellent customer service.
- Ability to interpret data to identify actions.
- Fluent in Dutch & English.
- Comfortable presenting to large groups.
- Team player.
- Autonomous and proactive.
- Experience with Salesforce or CRM software preferred.
- Comfortable working in a fast-paced, high-growth environment.
- Enthusiasm and motivation to improve customer experience.
- Proactive in suggesting, designing, and implementing ideas and improvements.
About EcoVadis
EcoVadis is a leading provider of business sustainability ratings and intelligence. Our mission is to make sustainability real by empowering companies to act with confidence towards a better future. We offer a competitive salary and support personal growth from day one, including extensive onboarding, teammates' support, and a brand new e-learning platform bursting with courses and modules.
What We Offer
- Hybrid work organization (from the office or from home).
- Flexible working hours.
- Home office allowance program.
- IT equipment allowance.
- Working from anywhere policy (3 months per year).
- Opportunity to work in a truly international atmosphere.
- Base salary + variable compensation plan.
- Meals and Transportation Vouchers (Cobee card).
- Health, Wellness, and Dental Benefits.
- Life Insurance, Critical Illness, Accidental death, long-term disability insurance: 100% supported by the company.
- Employee referral bonus policy.
- Paid employee volunteer day.
- Paid moving day (1/year).
- Access to online learning library.
- Virtual and in-person team building events.
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