Tenerife Customer Support Agent
hace 4 días
We are seeking a Customer Support Agent to join our team in Tenerife, Spain.
As a Customer Support Agent, you will be responsible for providing technical support and problem-solving abilities to our customers via telephone, e-mail, and the web.
You will identify, evaluate, and prioritize customer problems and complaints, analyze customer problems and formulate plans of resolution, and assist in identifying resolution gaps at the helpdesk.
The ideal candidate will have fluent French and English language skills, with upper-intermediate Spanish skills being a valuable asset.
You will also participate in departmental training activities, including training programs in support of new technologies, procedures, and customer service enhancements.
In this role, you will work with departmental staff to promote, develop, and maintain strong customer service values.
We offer a contract through a temporary agency with wide possibilities of job stability and a good work environment and development in a multicultural and dynamic environment.
The salary for this position is approximately 28,000 - 35,000 EUR per annum, depending on experience.
This is a full-time position with a 40-hour workweek, Monday to Sunday, with rotating hours from 7 am to 3 pm, 3 pm to 11 pm, or 11 pm to 7 am.
Key responsibilities include:
- Providing technical support and problem-solving abilities to customers
- Identifying, evaluating, and prioritizing customer problems and complaints
- Analyzing customer problems and formulating plans of resolution
- Assisting in identifying resolution gaps at the helpdesk
- Participating in departmental training activities
Requirements include:
- Fluent French and English language skills
- Upper-intermediate Spanish skills (valuable asset)
- Basic PC skills
- Good communication skills
Join Cataloxy, a leading company in the staffing and employment agencies sector, and take advantage of this opportunity to grow your career in a dynamic and multicultural environment.
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