German Speaking Technical Advisor

hace 1 día

Barcelona, Barcelona, España Cross Border Talents A tiempo completo
{"title": "German Speaking Technical Customer Advisor", "description": "About the Role

We are seeking a highly skilled German-speaking Technical Customer Advisor to join our dynamic team in Sofia. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance to our German-speaking customers.

Key Responsibilities
  • Technical Support: Provide prompt and efficient technical assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting software-related issues.
  • Problem Solving: Utilize your technical expertise to diagnose and resolve complex technical issues, ensuring a seamless customer experience.
  • Customer Engagement: Engage with customers in a professional and courteous manner, building rapport and fostering positive relationships through effective communication.
  • Product Knowledge: Develop a deep understanding of our software products and services, staying updated on new features and functionalities to provide accurate information to customers.
  • Documentation: Maintain detailed records of customer interactions, including troubleshooting steps and resolutions, to facilitate knowledge sharing and continuous improvement.
Requirements
  • Fluency in German: Exceptional proficiency in both written and spoken German is essential for effective communication with German-speaking customers.
  • Technical Background: Prior experience in a technical role, such as technical support or software development, is required to effectively troubleshoot and resolve technical issues.
  • Problem-Solving Skills: Strong analytical and problem-solving skills are essential for diagnosing and resolving complex technical issues efficiently.
What We Offer
  • Competitive Salary: Enjoy a competitive salary that reflects your technical expertise and contributions to our team's success.
  • Health and Life Insurance: Prioritize your well-being with comprehensive health and life insurance coverage, providing peace of mind for you and your loved ones.
  • Career Growth: Access opportunities for career advancement and professional development within our innovative software company, with ongoing training and support.
  • Tech Community: Immerse yourself in Sofia's thriving tech community, networking with industry professionals and staying abreast of the latest technological trends and advancements.
Relocation Package
  • Seamless Transition: Our relocation package includes flight tickets to Sofia and accommodation assistance, ensuring a smooth transition for international candidates.
", "company": "Cross Border Talents"}

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