Pre-Sales Support Agent for French Market

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo
Job Summary:

Cpm International is seeking a highly organized and customer-focused Pre-Sales Support Agent to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via email and chat, ensuring first-contact resolution and a seamless customer experience.

Key Responsibilities:

* Advise and assist clients via email and chat, providing clear and concise responses to their requests and questions.
* Verify incoming orders and correct them as necessary.
* Enrich the shared knowledge base within the company and in our Help Center.
* Analyze and provide feedback to your manager and the technical team by sharing all necessary information to resolve issues.
* Manage relationships with transporters to follow up on deliveries and keep track of monitoring files for internal reporting.

Requirements:

* Fluent level of French (spoken and written).
* High level of English.
* Excellent interpersonal skills and ability to put yourself in our customers' shoes.
* Ability to work within a team and adjust quickly to new environments.

What We Offer:

* Competitive salary of €21,000 gross per year.
* Performance Bonus up to €150 gross per month + End of contract bonus.
* 2 accrued days per month / 24 calendar days per year, plus paid bank holidays and 1 extra day in lieu.
* Hybrid work arrangement with 3-4 days per week at the office.
* 4 weeks of training based in the office from Monday to Friday from 9:00 am to 6:00 pm.

How to Apply:

Submit your CV highlighting your achievements and responsibilities, and we will be in touch to discuss the next steps.

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