Pre-Sales Support Agent
hace 2 meses
About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our Mission
We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. We strive to provide a vibrant and innovative culture.
About Our Client
Netatmo develops innovative, intuitive, and beautifully designed connected consumer electronics. Our products provide a seamless experience, helping users create a safe, healthy, comfortable, and eco-friendly environment.
Job Summary
We are seeking a Pre-Sales Customer Support Agent to handle tech queries over email and chat, striving for first-contact resolution. As a key member of our team, you will provide clear, concise responses to client requests and questions, enriching our shared knowledge base and analyzing issues to provide feedback to our technical team.
Key Responsibilities
- Advise, help, and assist clients via email following their product orders made online on our E-shop
- Verify incoming orders and correct them
- Provide clear, concise responses to client requests and questions
- Enrich the shared knowledge base within the company and in our Help Center
- Analyze and give feedback to your manager and the technical team by sharing all necessary information to resolve issues
- Manage the relationship between transporters to follow up on deliveries
- Keep track and update the monitoring files for internal reporting
Requirements
We are looking for a candidate with a fluent level of French (spoken and written) and a high level of English. You should be well-organized, have excellent interpersonal skills, and be able to put yourself in our clients' shoes, analyzing their problems and offering individual solutions.
Benefits
We offer a competitive salary, performance bonuses, and a range of benefits, including paid holidays, a hybrid work arrangement, and ongoing training and development opportunities.
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