Customer Service Liaison for Chemical Manufacturing

hace 3 semanas


Madrid, Madrid, España Usalco A tiempo completo
Job Summary

This role is a hybrid position, requiring the candidate to be in office three days and remote two days a week. The job entails providing premiere customer service to external customers across the United States, ensuring a positive, consistent customer experience with every interaction.

Main Responsibilities
  • Order Management: Process orders to meet customer requirements by partnering with USALCO plants and logistics for on-time order fulfillment.
  • Customer Contact: Handle extensive external and internal customer contact through order handling, problem-solving, and fielding general inquiries.
  • Revenue Recognition: Develop an understanding of the order-to-cash cycle and revenue recognition requirements.
Key Qualifications
  • Customer Understanding: Ability to understand customer requirements and interact with customers in a friendly and professional manner.
  • Communication Skills: Effective two-way communication with internal and external customers.
  • Problem-Solving: Proactive handling of customer orders and problem-solving.
Work Environment

The ideal candidate will have a minimum of 5 years' prior experience within a chemical manufacturing environment. Intermediate proficiency in Microsoft Office is required. Preferred qualifications include ERP experience and continuous improvement activities like LEAN and Six Sigma.

Benefits
  • Premiere Customer Service Experience
  • Hybrid Work Schedule
  • Competitive Salary:

$62,000 - $72,000 per year, depending on experience, plus benefits and opportunities for career growth.



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