Internal Sales Engineer
hace 3 días
Job Title: Internal Sales Engineer - Process Control Equipment Specialist
About the Role:
The Internal Sales Engineer is a critical function within our business, responsible for working with customers to understand their technical specifications and providing quotations accordingly. This role requires strong communication skills, both written and spoken, as well as the ability to work independently and as part of a team.
Key Responsibilities:
- Prepare quotations for customer enquiries according to technical specifications.
- Source quotations from potential suppliers for customer projects and tenders.
- Order input and processing into our cloud-based ERP system.
- Take responsibility for assigned key customers and possible customer contracts.
- Win new customers as well as service existing customers.
- Address customer complaints / NCRs and together with the team, ensure these are solved.
- Account management to recognise where cross-selling opportunities are available.
- Address daily sales activities, quotations and tenders.
- Keep close contact with the Area Sales Manager on pending topics and developments regarding customers, enquiries and quotes.
- Maintain customer details on company systems.
- Update and maintain key information within the company CRM tool.
- Recognise missed opportunities and make recommendations of new stock positions or higher stock levels.
- Liaise with expeditor to ensure timely delivery of suborders.
- Prioritise sales from stock and focus on slow-moving items.
Personal Specification:
- Education: A degree in mechanical or chemical engineering, instrumentation qualification, or similar would be preferred but not essential.
- Experience: Knowledge of industrial valves or similar for the oil-gas industry. Previous experience in an internal sales role. Experience of the process industry, process control, or allied industries.
- Skills: Ability to use AUTOCAD (or similar software) to create 2D/3D designs would be desirable but is not mandatory. Good level of English both written and spoken. Driving licence. Ability to communicate effectively across multiple levels. Effective time management with the ability to excel in a fast-paced environment. Display team player skills with the ability to motivate others.
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