French Customer Support Specialist
hace 3 semanas
Job Type: Full-time
Location: Barcelona, Spain
Language: French (C2 level)
About the RoleWe are seeking a highly skilled French Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients, ensuring their needs are met, and resolving any issues that may arise.
Your primary focus will be on verifying operations, reactive support, product operations, quality monitoring and improvement operations, provider support and retention, and ad-hoc operations work.
Responsibilities- Verification Operations: Process license, insurance, and business registrations submissions to confirm alignment with the services quality guidelines for new reviews and recertifications.
- Reactive Support: Provide reactive phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
- Onboarding and Go-Live Process: Properly prepare and set expectations with businesses about the onboarding and go-live process.
- Deep Understanding of Onboarding Requirements: Develop a deep understanding of the onboarding requirements/processes for our product across different regions.
- Information Collection and Submission: Work closely with businesses to collect and submit information required to complete our onboarding process.
- Verification Requirements: Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.
- Ad-Hoc Operations Work: Support ad-hoc operations work as needed.
- French C2 Level: Fluency in French language (C2 level)
- English Fluency: Ability to speak and write English fluently
- Fast-Paced Environment: Experience in a fast-paced, scaled operations environment
- Call Center Experience: Experience working in a call center environment
- Customer-Facing Role: Experience working in a customer-facing role
- Attention to Detail: Extremely high attention to detail and strong organizational skills
- Communication Skills: Structured communicator, both written and spoken
- Productivity: Ability to produce high-quality work under strict deadlines
- Software Skills: Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
- Independent Work: Ability to work independently and complete day-to-day tasks with minimal supervision
- Full-time Position: Full-time position (39 hours/week)
- Salary and Bonus: Salary 19,200€ gross/year + up to 1,000€ gross/year in bonus
- Hybrid Working Model: Hybrid working model in Barcelona
- Referral Program: Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
- Training and Development: Intense specific training on Local Services Ads and sales training
- Career Growth: Established career path to grow within the project
- Continuous Training: Continuous training and certifications
- Contests and Recognition: Bi-weekly, monthly or quarterly contests
- Employment Benefits: Employment with the world's largest provider of contact center services
- Excellent Work Environment: Excellent work environment, great colleagues, social arrangements and personal development
-
French Customer Support Specialist
hace 1 mes
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoCustomer Support Specialist - FrenchTeleperformance Spain is looking for a highly skilled professional to join our team as a Customer Support Specialist - French. In this role, you will be responsible for providing top-notch customer service to our clients in French, ensuring that their needs are met and exceeded.Responsibilities:Verification Operations:...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoCustomer Support Specialist - French Market**About the Role**We are seeking a highly skilled Customer Support Specialist to join our team in the French market. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via email and chat.**Key Responsibilities**- Provide clear and concise responses...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Teleperformance A tiempo completoJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Teleperformance. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in the French language.Key Responsibilities:• Verify license, insurance, and business registrations submissions to confirm alignment...
-
Technical Support Specialist for French Market
hace 4 semanas
Barcelona, Barcelona, España Between A tiempo completoTechnical Support Specialist for French MarketWe are seeking a skilled Technical Support Specialist to join our team in the French market. As a Technical Support Specialist, you will be responsible for resolving technical issues with iPhone, Android, Windows, and MacBook devices.Key Responsibilities:Solve customer technical issues via remote supportHelp...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Teleperformance A tiempo completoJob SummaryTeleperformance is seeking a highly skilled French Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients in the French language.Key Responsibilities• Verify license, insurance, and business registrations submissions to ensure...
-
Customer Support Specialist with Multilingual Expertise
hace 3 semanas
Barcelona, Barcelona, España teleperformance-es-french A tiempo completoJob DescriptionTeleperformance is a world-leading customer experience management company. We are seeking a Customer Support Specialist with expertise in French to join our team in Spain.ResponsibilitiesProvide exceptional customer service by offering timely and accurate informationDemonstrate products and services to clients, as necessary, and share...
-
Native French Speaker Customer Support
hace 7 días
Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completoTalent Search People - Native Speakers is seeking a multilingual customer care specialist to work with an international client in the aviation sector. As a native French speaker, you will be responsible for providing support for the French market and communicating with clients via phone and email.To succeed in this role, you will need excellent communication...
-
French Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Teleperformance Spain A tiempo completoJob Title: French Customer Support SpecialistJob Summary: We are seeking a highly skilled French Customer Support Specialist to join our team at Teleperformance Spain. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients in the French language.Key Responsibilities:Verification Operations:...
-
French Speaking Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Recruitment Direct A tiempo completoFrench Speaking Technical Support OpportunityWe are seeking a highly skilled French speaking technical support specialist to join our team at a leading software company. As a Tier 3 technical support specialist, you will be responsible for providing expert technical assistance to clients in French.Key Requirements:• Native level or near native level French...
-
Customer Support Specialist
hace 7 días
Barcelona, Barcelona, España Bosch Group A tiempo completoAt Bosch Service Solutions, we're on the lookout for talented individuals to join our team as Customer Support Specialists. As a key member of our group, you'll play a vital role in providing exceptional service to our clients, utilizing your exceptional communication skills and product knowledge to deliver top-notch support.Key Responsibilities:1. Respond...
-
French Speaking Technical Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Recruitment Direct A tiempo completoJob Title: French Speaking Technical Support SpecialistLocation: Remote in Portugal, with onsite training in PortoJob Summary:Our client, a leading software company, is seeking a French Speaking Technical Support Specialist to provide technical assistance to clients in French. The ideal candidate will have native or near-native level French language skills...
-
French Customer Support Specialist
hace 5 días
Barcelona, Barcelona, España Head Hunt International A tiempo completoCompany OverviewHead Hunt International provides unparalleled opportunities for experienced customer service and technology enthusiasts to work with the world's top tech leaders in Athens, Greece.SalaryWe offer a competitive monthly salary of $4,500, plus $9,000 per year, making it a total of $53,500 annually, along with healthcare benefits and numerous...
-
Barcelona, Barcelona, España CPM A tiempo completoAbout the RoleCPM International is seeking a Customer Support Specialist to join our team in the French market. The ideal candidate will have a fluent level of French and a high level of English. They will be responsible for handling customer queries via email and chat, analyzing issues, and providing solutions.Key ResponsibilitiesRespond to customer...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Tecalliance A tiempo completoAbout the Role:As a Customer Support Specialist at TecAlliance, you will play a vital role in helping our customers succeed in the automotive aftermarket. Your primary responsibility will be to analyze and resolve customer queries and issues in a timely and professional manner.Key Responsibilities:* Analyze customer problems and error messages to identify...
-
Customer Support Specialist for French Market with English
hace 4 semanas
Barcelona, Barcelona, España Cpm International A tiempo completoRole OverviewWe are seeking a highly skilled Customer Support Specialist to join our team in the French market with English language proficiency. As a Technical Support Agent, you will be responsible for handling technical queries over email and chat, striving for first-contact resolution. Our ideal candidate is passionate about customer support, proactive...
-
French Speaking Technical Support Expert
hace 3 semanas
Barcelona, Barcelona, España Recruitment Direct A tiempo completoFrench Speaking Technical Support OpportunityWe are seeking a highly skilled French speaking technical support specialist to join our team at Recruitment Direct. The ideal candidate will possess a strong background in technical support and excellent communication skills in French.Responsibilities• Provide high-quality technical support to customers via...
-
Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Head Hunt International A tiempo completoCustomer Support SpecialistOur client, a leading technology company, is seeking an experienced Customer Support Specialist to join their team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing top-notch support to customers, identifying their needs, and delivering solutions to resolve their issues.Key...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Tecalliance A tiempo completoAbout the Role:TecAlliance is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for analyzing and resolving customer queries in a timely and professional manner.Key Responsibilities:• Independently analyze customer queries and coordinate issue resolution• Document solutions...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Tecalliance A tiempo completoAbout the Role: We are seeking a highly skilled and motivated Customer Support Specialist to join our team at TecAlliance. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Analyze and resolve customer queries and issues in a timely and...
-
Customer Support Specialist
hace 4 semanas
Barcelona, Barcelona, España Tecalliance A tiempo completoAbout the Role: We are seeking a highly skilled and motivated Customer Support Specialist to join our team at TecAlliance. As a key member of our global support team, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Analyze and resolve customer queries and issues in a timely and...
