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Cloud Support Associate
hace 1 mes
Job Overview
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. As a member of the AWS Support Engineering team, you will be at the forefront of this transformational technology, working with leading companies in the space and directly with the engineering teams within Amazon who are developing new capabilities.
Key Responsibilities
- Learn, support, and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Work on critical, highly complex customer problems that may span multiple AWS services
- Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
- Drive customer communication during critical events
- Support Areas: Big Data, Cloud computing, Database, Networking, OS, Virtualization, Security concepts / best practices, Storage and Content Delivery
A Day in the Life
Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
