Home Support Specialist

hace 2 días


Madrid, Madrid, España Blu Selection A tiempo completo

Your responsibilities and impact as a Home Support Specialist will be:

Key Responsibilities
  • To provide support to customers by responding to inbound requests and documenting relevant case information.
  • To assist users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.
  • To adapt the brand's voice and tone for interactions on both private (phone, email, chat) and public (social, forums, ecommerce reviews) channels.
  • To ensure excellent customer satisfaction through responding in an appropriate and friendly manner.
Team Environment

You will work in a multicultural team environment alongside a diverse team. As a Home Support Specialist, you will have the opportunity to collaborate with colleagues from various nationalities.

Requirements
  • You are a native French speaker and have a good level of English.
  • You have experience in technical troubleshooting (1 year mandatory).
  • You are motivated and committed to your work.
  • You have no troubles with writing in French.
  • You are a team player and willing to work with many other nationalities.
  • Sales/commercial background is a plus.
  • Previous experience in Customer Service or credit recovery experience is a plus.
About the Role

This is a challenging and fast-paced role that requires strong communication and problem-solving skills. As a Home Support Specialist, you will be working with some of the biggest brands in the industry.

What We Offer
  • A competitive salary: €10,310 per month (gross), which includes a 14-month contract and a language bonus of €1,440 per month (gross).
  • A package in line with the market, including meal vouchers, reimbursement of transportation costs, and private health insurance and dental plan after six months.
  • If you live outside Portugal, we offer reimbursement of initial flight ticket up to €400 after four months within the company, plus four months of accommodation in a shared flat provided by the company (rental fee to pay).
  • Fully paid training, professional development, and career evolution opportunities.


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