Home Support Specialist
hace 2 días
Your responsibilities and impact as a Home Support Specialist will be:
Key Responsibilities- To provide support to customers by responding to inbound requests and documenting relevant case information.
- To assist users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.
- To adapt the brand's voice and tone for interactions on both private (phone, email, chat) and public (social, forums, ecommerce reviews) channels.
- To ensure excellent customer satisfaction through responding in an appropriate and friendly manner.
You will work in a multicultural team environment alongside a diverse team. As a Home Support Specialist, you will have the opportunity to collaborate with colleagues from various nationalities.
Requirements- You are a native French speaker and have a good level of English.
- You have experience in technical troubleshooting (1 year mandatory).
- You are motivated and committed to your work.
- You have no troubles with writing in French.
- You are a team player and willing to work with many other nationalities.
- Sales/commercial background is a plus.
- Previous experience in Customer Service or credit recovery experience is a plus.
This is a challenging and fast-paced role that requires strong communication and problem-solving skills. As a Home Support Specialist, you will be working with some of the biggest brands in the industry.
What We Offer- A competitive salary: €10,310 per month (gross), which includes a 14-month contract and a language bonus of €1,440 per month (gross).
- A package in line with the market, including meal vouchers, reimbursement of transportation costs, and private health insurance and dental plan after six months.
- If you live outside Portugal, we offer reimbursement of initial flight ticket up to €400 after four months within the company, plus four months of accommodation in a shared flat provided by the company (rental fee to pay).
- Fully paid training, professional development, and career evolution opportunities.
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