Senior Service Delivery Manager

hace 6 días

Barcelona, Barcelona, España Ntt Managed Services Emeau A tiempo completo

About the Role:

The Senior Service Delivery Manager is a key position within NTT Managed Services Emeau, responsible for ensuring the delivery of managed services to our clients. This role requires a strong focus on service excellence, customer satisfaction, and continuous improvement.

Key Responsibilities:

  • Be the owner of the service provided to the customer and its quality through the solution lifecycle.
  • Detect and implement capability needs and process adjustments within the customer dedicated technical team.
  • Measure and report customer satisfaction and manage capabilities and resources to improve this satisfaction.
  • Know and understand the Customer Vital Business Functions and how NTT service assets underpin these functions.
  • Ensure that customer business processes and end-to-end services are known and understood within the organisation during the solution lifecycle.

Requirements:

  • Three or more years of industry experience in an IT environment in terms of support and administration.
  • Experience in Public Clouds like Azure, AWS, and GCP.
  • Experience in Network management and support.
  • Experience in Hosting and Managed Service Business.
  • Experience in Managed Application Business.
  • Experience in managing medium-large accounts.

Desirable Skills:

  • ITIL Foundations (additional ITIL certifications will be a plus).
  • Technical background.
  • Written and spoken English (fluent/native).

About NTT Managed Services Emeau:

NTT Managed Services Emeau is a trusted global innovator of business and technology services. We serve a wide range of clients and are committed to helping them innovate, optimize, and transform for long-term success. We invest in research and development to help organizations and society move confidently and sustainably into the digital future.

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