Service Delivery Manager, Barcelona

hace 5 días

Barcelona, Barcelona, España Page Personnel A tiempo completo
About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at Page Personnel. As a key member of our Digital Hub team, you will be responsible for delivering exceptional service to our clients and stakeholders.

Key Responsibilities
  • Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
  • Manage the day-to-day development and support services provided by offshore 3rd party teams.
  • Lead and drive all aspects of project delivery ensuring that key time quality and cost milestones are achieved.
Requirements
  • Excellent delivery focus and drive.
  • Direct experience of IT Applications and related project delivery including business change elements.
  • Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources).
  • Proficient with project planning tools - MS Project JIRA Confluence.
  • Project financial management.
  • Good communication skills to effectively manage relationships with external suppliers internal customers and senior management.
  • Experience of working in a global team and proven ability to address issues and challenges associated with global working varied time zone and geographical distance.
  • 6+ years of project management experience.
  • Proficient in English language.
  • Create reports and presentations for Senior Management.
  • Agile DevOps experience.
  • Familiarity with ITIL frameworks and best practices for service delivery and operations.
Mandatory Attitudes and Behaviours
  • Proactive.
  • Solution and delivery oriented.
  • Analytical and strong attention to detail.
  • Pragmatic - able to balance competing pressures and influences.
  • Good communication style able to influence business decisions.
  • Able to work with staff at senior and junior levels and from a range of cultural backgrounds.
  • Able to engage enthuse and motivate teams and individuals.
  • Eager to learn new products and new ways of working.

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