Service Delivery Manager
hace 4 días
This is a unique opportunity to join Mygwork, an inclusive employer and a member of the LGBTQ+ business community, as a Service Delivery Manager. As a key member of our Digital Hub team, you will be responsible for delivering end-to-end services for a value stream, including product evolution, live services, risk management, and required governance.
Key Responsibilities- Manage the delivery of roadmap for a value stream in the Digital Hub team.
- Lead and drive all aspects of project delivery, ensuring key time, quality, and cost milestones are achieved.
- Conduct regular project team meetings with key internal and external stakeholders to ensure projects stay on track.
- Define and agree delivery plans and roadmaps for all projects planned throughout the year.
- Manage team resources, create project plans, track costs, monitor progress, track metrics, and identify risks early on.
- Lead the collaborative planning process, prioritizing work against team capacity and capability, balancing product owner, team, and business interests.
- Focus on deliverables, business needs, team productivity, and removal of blockers to ensure project success.
- Produce governance reports, manage budgets, and risk management, reporting monthly on value stream performance.
- Oversee day-to-day operations of live services, ensuring availability, reliability, and performance meet expected standards.
- Collaborate closely with operational leads to address operational issues, manage SLAs, and mitigate risks.
- Excellent delivery focus and drive.
- Direct experience of IT Applications and related project delivery, including business change elements.
- Proven track record in delivering IT Application projects and managing virtual and distributed IT teams.
- Proficient with project planning tools, such as MS Project, JIRA, and Confluence.
- Good communication skills to effectively manage relationships with external suppliers, internal customers, and senior management.
- Experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zones, and geographical distance.
- 6+ years of project management experience.
- Proficient in English language.
- Create reports and presentations for Senior Management.
- Agile DevOps experience.
- Familiarity with ITIL frameworks and best practices for service delivery and operations.
- Experience in managing live services or IT operations, including incident management, problem management, and change management processes.
- Good understanding of Applications Technology, with the ability to credibly challenge technical teams.
- Good understanding and experience of applications in one or more of the following functional areas: CRM, Digital, Back Office (HR, finance, legal), and information management and BI.
- Experience of managing multi-regional projects and deployments into multiple countries.
- Proactive.
- Solution and delivery oriented.
- Analytical and strong attention to detail.
- Pragmatic, able to balance competing pressures and influences.
- Good communication style, able to influence business decisions.
- Able to work with staff at senior and junior levels and from a range of cultural backgrounds.
- Able to engage, enthuse, and motivate teams and individuals.
- Eager to learn new products and new ways of working.
- Experience in a very multinational environment (+40 nationalities in the SSC).
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