Empleos actuales relacionados con Service Delivery Manager - Barcelona, Barcelona - Page Group
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Giesecke+Devrient A tiempo completoJob Title: Service OwnerCompany Overview:G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Giesecke+Devrient A tiempo completoJob Title: Service OwnerCompany Overview:G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for...
-
Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Erni Spain A tiempo completoService Delivery ManagerAt ERNI, we're seeking a highly skilled Service Delivery Manager to join our team. As a key member of our IT department, you'll be responsible for delivering high-quality IT services that meet the needs of our customers.Key Responsibilities:Develop and implement cost-effective IT services that contribute to our company's service...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Sabio A tiempo completoService Delivery ManagerSabio is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.About the RoleWe are looking for an exceptionally driven and experienced Service Delivery Manager to join our...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Sabio A tiempo completoService Delivery ManagerSabio is a global company and a leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.About the RoleWe are looking for an exceptionally driven and experienced Service Delivery Manager to join our...
-
Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Erni Spain A tiempo completoService Delivery ManagerERNI is a Swiss Software Engineering company with over 25 years of experience in building complex, customized software solutions that have a positive impact on people's lives.We specialize in creating digital solutions that connect the physical and digital worlds. Our teams focus on prioritizing the software lifecycle and ensuring...
-
Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Ntt A tiempo completoJob Title: Senior Service Delivery ManagerAt NTT DATA, we're seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to our clients. As a key member of our team, you'll be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements...
-
Senior Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Ntt A tiempo completoJob Title: Senior Service Delivery ManagerAt NTT DATA, we're seeking a highly skilled Senior Service Delivery Manager to oversee the end-to-end delivery of managed services contracts to our clients. As a key member of our team, you'll be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements...
-
Senior Service Delivery Manager
hace 1 semana
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleThe Senior Service Delivery Manager is a key position at NTT DATA, responsible for overseeing the end-to-end delivery of managed services contracts to clients. This role requires a strong ability to manage a coordinated delivery of service, with a focus on client satisfaction and service level agreements.Key Responsibilities:Responsible for...
-
IT Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Allianz A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Manager to oversee the delivery of IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives.Your CareerAs an IT Service Manager, you will be responsible for managing and improving our IT service management...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Allianz A tiempo completoJob DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service provider, you will be responsible for delivering end-to-end IT services that drive the digitalization of the Group.Key ResponsibilitiesTake ownership of security, compliance, and reporting processes to ensure the...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Allianz A tiempo completoJob DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service provider, you will be responsible for delivering end-to-end IT services that drive the digitalization of the Group.Key ResponsibilitiesTake ownership of security, compliance, and reporting processes to ensure the...
-
Senior Service Delivery Manager
hace 1 semana
Barcelona, Barcelona, España Ntt Data A tiempo completoAbout the Role:The Senior Service Delivery Manager is a key position within Ntt Data, responsible for overseeing the end-to-end delivery of managed services contracts to clients.This role requires a strong ability to manage a coordinated delivery of service, with a passion for service delivery and a commitment to succeed.Key Responsibilities:Responsible for...
-
Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Sabio Group A tiempo completoAt Sabio Group, we're dedicated to fostering an environment where employees thrive and excel in their roles.We're seeking a highly skilled and experienced Service Delivery Manager to join our Support department, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.As a key member of our team, you'll be...
-
Senior Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Ntt Global A tiempo completoDeliver Exceptional ServiceAs a Senior Service Delivery Manager at NTT DATA, you will be responsible for overseeing the end-to-end delivery of managed services contracts to our clients. This role requires a high level of technical expertise and excellent communication skills to ensure that client expectations are met and exceeded.Key...
-
Senior Service Delivery Manager
hace 5 días
Barcelona, Barcelona, España NTT A tiempo completoAbout the RoleNTT DATA is seeking an experienced Senior Service Delivery Manager to lead the delivery of managed services to clients. This role requires a strong ability to manage a coordinated delivery of service, advanced analytical mindset, and excellent communication, negotiation, and problem-solving skills.Key Responsibilities:Ensure client satisfaction...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Allianz A tiempo completoAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services, including security, compliance, and reporting processes.Key ResponsibilitiesTake ownership of security, compliance, and...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Allianz A tiempo completoAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Allianz Technology. As a key member of our IT service delivery team, you will be responsible for ensuring the smooth operation of our IT services, including security, compliance, and reporting processes.Key ResponsibilitiesTake ownership of security, compliance, and...
-
IT Service Delivery Manager
hace 2 semanas
Barcelona, Barcelona, España Allianz A tiempo completoAbout the RoleWe are seeking a highly skilled IT Service Manager to lead the delivery of our IT services at Allianz. This role is critical in ensuring the seamless delivery and support of our IT services, aligning with our strategic objectives. The successful candidate will be responsible for managing and improving our IT service management framework,...
-
Service Delivery Manager
hace 3 semanas
Barcelona, Barcelona, España Wtw A tiempo completoJob Title: Service ManagerThe RoleThe Service Manager is responsible for overseeing and managing the delivery of high-quality services to customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction. The Service Manager will be responsible for ensuring the availability, performance, and...
Service Delivery Manager
hace 3 meses
Will also need to actively engage with teams across Page and third-party teams in the delivery of work streams or projects.
This role will include regular interaction with a broad range of global and regional, technical and functional management and subject matter experts throughout the organization.
This role is responsible for their value stream in (i) managing the delivery of roadmap of projects (ii) ensuring implementation complies with required governance and delivery processes; (iii) managing the budget (iv) managing dependencies between projects (v) driving continuous improvement in delivery and operational processes.
This role will have a direct reporting into the Programme Manager, accountable for delivery across all value streams, and a dotted line to the Operations Lead, accountable for Live Services across all value streams.
This role currently does not have line management, however, is expected to lead the team provide by our managed service vendor through their SDM, Scrum Master, Technical Leads, etc.
Key Responsibilities:
- Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
- Manage the day-to-day development and support services, provided by offshore 3rd party teams
- Lead and drive all aspects of project delivery ensuring that key time, quality and cost milestones are achieved.
- Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track
- Use appropriate Agile methodologies (Scrum or Kanban), lead Agile ceremonies, continually learning and iterating, and coaching the team in Agile DevOps practices.
- Define and agree delivery plans and roadmaps for all the projects planned throughout the year.
- Managing team resources, creating project plans, tracking costs, monitoring progress, tracking metrics (SPs and tickets) and identifying risks early on before they become serious problems.
- Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team, balancing the interests of product owners, team, and the business.
- Continuous Learning and growth in Agile DevOps.
- Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored
Must have:
- Excellent delivery focus and drive
- Direct experience of IT Applications and related project delivery, including business change elements
- Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources)
- Proficient with project planning tools - MS Project, JIRA, Confluence.
- Project financial management
- Good communication skills to effectively manage relationships with external suppliers, internal customers and senior management
- Experience of working in a global team and proven ability to address issues and challenges associated with global working, varied time zone and geographical distance
- 6+ years of project management experience.
- Proficient in English language.
- Create reports and presentations for Senior Management.
- Agile DevOps experience.
- Familiarity with ITIL frameworks and best practices for service delivery and operations.
Mandatory Attitudes and Behaviours:
- Proactive
- Solution and delivery oriented
- Analytical and strong attention to detail
- Pragmatic - able to balance competing pressures and influences
- Good communication style able to influence business decisions
- Able to work with staff at senior and junior levels and from a range of cultural backgrounds
- Able to engage, enthuse and motivate teams and individuals
- Eager to learn new products and new ways of working.
