Technical Account Manager
hace 6 días
We are seeking a highly skilled Technical Account Manager to join our team at Importante Empresa. As a Technical Account Manager, you will play a critical role in shaping our relationships with new and existing clients, cultivating partnerships, and enhancing the client experience.
Key Responsibilities- Enhance and cultivate relationships with new and existing customers through proactive efforts.
- Serve as the interface between customers and internal teams.
- Conduct regular customer reviews to discuss their accounts' performance, satisfaction, expectations, and future plans.
- Analyse service data to provide customers with reports on service usage, trends, and recommendations for optimisation.
- Identify service-related issues and collaborate with customers, IT service managers and other internal teams to implement improvement programs.
- Anticipate potential customer service challenges by closely collaborating with IT service managers and other internal teams to mitigate risks.
- Identify customer requirements for additional service & product enhancements.
- Identify gaps in our existing service & product portfolio.
- Explore opportunities to increase service & product adoption for our existing customers.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including customers, vendors, and internal teams.
- Proven Technical Account Management experience in a fast-paced growing organisation.
- Solid understanding of IT services and products, including cloud services, cybersecurity, network administration, and data management.
- Excellent interpersonal and customer service skills, with the ability to build relationships and communicate complex technical information clearly.
- Proven track record in managing a diverse range of customers and cultivating robust B2B relationships.
- Experience developing and maturing account management processes.
- Experience of working for a managed services provider an advantage.
- ITIL certification an advantage.
- Strong negotiation skills.
- Proficiency in using management software tools (e.g. Atlassian suite).
- Extensive teamwork experience and ability to effectively lead, engage and motivate others towards a common goal.
- Demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships.
- Excellent stakeholder management skills, vendor management skills and experience.
- Good response under pressure and ability to quickly react to changes and to adapt strategies and priorities accordingly.
- Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail.
- Excellent analysis and problem-solving skills.
- A great passion for technology that compels you to always keep an eye on new technologies, platforms, techniques, languages and innovation in general.
As a Technical Account Manager at Importante Empresa, you will have the opportunity to work in an inspiring and fulfilling environment, with a global company that uses cutting-edge technology. You will have the chance to gain global work experience in agile methodology, and work in an international, friendly and inclusive multi-cultural environment.
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