Senior Supervisor of Care Teams

hace 1 mes


Zaragoza, Zaragoza, España Cigna Insurance A tiempo completo

Care Team Senior Supervisor Job Description

Cigna Insurance is seeking a talented Senior Supervisor to lead our Care Teams across the globe. As a key member of our Provider Services Organization (PSO), you will be responsible for managing internal and offshore teams with a global footprint.

Key Responsibilities:

  • Lead dedicated care teams across the globe in an efficient and effective way.
  • Build and bring alive a true culture of provider centricity.
  • Meet operational KPI's within the team in terms of production, quality, TAT, amongst others.
  • Analyze support workflows and make suggestions to improve efficiency and effectiveness.
  • Manage schedules of team members according to customer/provider demand and any service level agreements.
  • Assess the capacity planning for your segments as well as follow up on absences and coverage strategies to secure business continuity.
  • Participate in forecasting and budgeting for customer service and track the actual performance against the plan.
  • Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management.
  • Maintain regular contact with Client Management, Service Ops, Clinical, and other Cigna internal stakeholders within your remit.
  • Identify and act to remove obstacles to delivering consistently high levels of service.
  • Assist and contribute to the design and rollout of new operational excellence projects.

About You:

We are looking for a skilled and experienced Senior Supervisor who can motivate and lead our Care Teams to achieve their goals. You will be responsible for championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.

What We Offer:

Cigna Insurance offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.



  • Zaragoza, Zaragoza, España Cigna Insurance A tiempo completo

    Job DescriptionJob Title: Care Team Senior SupervisorAs part of Cigna Insurance's organizational transformation, a Provider Services Organization (PSO) is being established to centralize and optimize provider operations. The Care Team, a key front-end area within PSO, is seeking a talented Senior Supervisor to manage internal and offshore teams with a global...


  • Zaragoza, Zaragoza, España Fresenius Medical Care A tiempo completo

    About the Role">Fresenius Medical Care is seeking a highly skilled Senior Financial Planner to join our team in Spain. This role will be responsible for managing daily transactional operations of FP&A processes to deliver services that meet business needs.Key Responsibilities">Prepare periodic financial reports for group purposesAnalyze profitability of the...


  • Zaragoza, Zaragoza, España Bluebird Care A tiempo completo

    We are seeking a highly skilled Channel Account Manager to drive sales growth and lead efforts to increase sales revenue by developing and implementing strategies for acquiring new customers, increasing annual recurring revenue (ARR) through cross-sells, upsells, and renewals.Key Responsibilities:* Drive Sales Growth: Develop and implement strategies to...


  • Zaragoza, Zaragoza, España Cigna Insurance A tiempo completo

    Job Title: Global Provider Senior Supervisor ClaimsCigna Europe and Global Segments is an integral part of Cigna's growing international businesses. We are looking for a Senior Supervisor responsible for EGS Provider Claims activity.Your Role:Motivate individuals and team collectively to achieve agreed productivity, turn-around-time, quality and client &...


  • Zaragoza, Zaragoza, España Cigna Health And Life Insurance Company A tiempo completo

    Job Title: Customer Service Senior Supervisor - Leadership and Operations Expert">About the Role:">We are seeking a seasoned Customer Service Senior Supervisor to lead our team in delivering exceptional service experiences for our customers. As a key member of our leadership team, you will drive high levels of engagement within the team and foster strong...


  • Zaragoza, Zaragoza, España Fresenius Medical Care A tiempo completo

    Job SummaryFresenius Medical Care is a global leader in the provision of products and services for people with chronic kidney failure. We strive to improve the quality of life for our dialysis patients worldwide. The Manufacturing & Supply Chain (MSC) business unit within Care Enablement at Fresenius Medical Care is responsible for managing the production,...


  • Zaragoza, Zaragoza, España Fresenius Medical Care A tiempo completo

    Job SummaryFresenius Medical Care is the world's leading provider of products and services for people with chronic kidney failure. Our company offers innovative products and treatment concepts of the highest quality, aiming to improve the quality of life for our dialysis patients worldwide.As a Senior Business Intelligence Analyst - Supply Chain Management,...


  • Zaragoza, Zaragoza, España Fresenius Medical Care A tiempo completo

    Key Responsibilities:       Provide technical assistance and problem resolution to customers in the field.       Perform maintenance and repair of hemodialysis equipment in a hospital setting, ensuring timely support to patients and the healthcare team.       Conduct visits to patients' homes and healthcare facilities to provide exceptional...


  • Zaragoza, Zaragoza, España Welltech A tiempo completo

    Job Title: Senior Director of Product InnovationAbout the Role:We are seeking a seasoned product leader to join our team at Welltech. As a Senior Director of Product Innovation, you will be responsible for driving the development of our suite of fitness and wellness products, including YogaGo, MuscleBooster, and Walkfit.Key Responsibilities:Develop and...


  • Zaragoza, Zaragoza, España Procter & Gamble A tiempo completo

    We are seeking a skilled and experienced Senior Sales Territory Manager to join our team in Palmas de Gran Canarias, responsible for driving the usage and recommendation of our oral care products among dental health professionals in their area. As a key member of our sales team, you will play a critical role in shaping the overall strategy for Iberia and...

  • Customer Care

    hace 1 mes


    Zaragoza, Zaragoza, España Mytheresa A tiempo completo

    Job Title: Customer Care & Fashion Advisor - Late ShiftWe are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.Key Responsibilities:Provide advisory and support services to...


  • Zaragoza, Zaragoza, España Icon Plc A tiempo completo

    Job Title: Senior Clinical Feasibility SpecialistAbout the Role:As a Senior Clinical Feasibility Specialist at ICON plc, you will play a key role in supporting the proposal teams by assisting Business Development with the generation of cost proposals. You will provide input and advice relating to operational strategy, support client interactions, and...


  • Zaragoza, Zaragoza, España Mygwork A tiempo completo

    We are seeking a seasoned Senior Marketing Manager to drive marketing programs and commercial execution for the Southern Cluster Europe region, encompassing Spain, Portugal, Italy, and Greece. This role will operate within the Southern Cluster structure, collaborating with stakeholders such as Medical/Clinical, Finance, Training & Education, and Digital...


  • Zaragoza, Zaragoza, España Ith Icoserve A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager of Clinical Applications to join our team at Ith Icoserve. As a key member of our Application Services team, you will be responsible for delivering exceptional application services to our customers, driving business development, and ensuring seamless collaboration between...


  • Zaragoza, Zaragoza, España Mygwork A tiempo completo

    About the Role: We are seeking an experienced Senior Marketing Manager to drive marketing programs and commercial execution for the Southern Cluster Europe region, encompassing Spain, Portugal, Italy, and Greece. As a key member of the regional team, you will collaborate with stakeholders to implement new digital channels and ensure effective traditional and...


  • Zaragoza, Zaragoza, España Swift A tiempo completo

    About the RoleAs a Senior Business Consultant at Swift, you will operate in a low to medium complex business and technical environment, supporting clients across various markets. Under close supervision of more senior colleagues, you will be responsible for delivering technical or business consulting services, aligned with the Commercial strategy and...


  • Zaragoza, Zaragoza, España Skydance A tiempo completo

    Job DescriptionSkydance Animation is seeking a Senior Technical Director to join our team. As a pioneer in the field of animation, you will have the opportunity to develop and support innovative tools for our production teams to efficiently create animated films.The ideal candidate will have a deep understanding of 3D animated film production pipelines and...


  • Zaragoza, Zaragoza, España 2COMS Consulting Pvt. Ltd. A tiempo completo

    Job Title: Customer Care Executive TrainerAbout the Role:At 2COMS Consulting Pvt. Ltd., we are seeking a highly skilled Customer Care Executive Trainer to join our team. As a CCE Trainer, you will be responsible for the end-to-end development of candidates, ensuring they are equipped with the necessary skills to excel in their roles.Key Responsibilities:•...


  • Zaragoza, Zaragoza, España Jti A tiempo completo

    At JTI, we strive to create an inclusive environment where everyone can thrive. Our team of 46,000 people from diverse backgrounds is continuously building their unique success story with us. 83% of employees feel happy working at JTI.Key Responsibilities:Support and Coordination:Assist the Rrp Iberia Consumer Care Manager in developing and executing...


  • Zaragoza, Zaragoza, España Park Senior Villas Chandler A tiempo completo

    About the OpportunityWe are seeking a talented Senior Structural Building Engineer to join our design and project management team in the Architecture and Building area in Bilbao. As a key member of our team, you will have the opportunity to develop your professional career by actively participating in national and international projects that will make you...