Senior Supervisor of Care Teams

hace 7 días


Zaragoza, Zaragoza, España Cigna Insurance A tiempo completo

Care Team Senior Supervisor Job Description

Cigna Insurance is seeking a talented Senior Supervisor to lead our Care Teams across the globe. As a key member of our Provider Services Organization (PSO), you will be responsible for managing internal and offshore teams with a global footprint.

Key Responsibilities:

  • Lead dedicated care teams across the globe in an efficient and effective way.
  • Build and bring alive a true culture of provider centricity.
  • Meet operational KPI's within the team in terms of production, quality, TAT, amongst others.
  • Analyze support workflows and make suggestions to improve efficiency and effectiveness.
  • Manage schedules of team members according to customer/provider demand and any service level agreements.
  • Assess the capacity planning for your segments as well as follow up on absences and coverage strategies to secure business continuity.
  • Participate in forecasting and budgeting for customer service and track the actual performance against the plan.
  • Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management.
  • Maintain regular contact with Client Management, Service Ops, Clinical, and other Cigna internal stakeholders within your remit.
  • Identify and act to remove obstacles to delivering consistently high levels of service.
  • Assist and contribute to the design and rollout of new operational excellence projects.

About You:

We are looking for a skilled and experienced Senior Supervisor who can motivate and lead our Care Teams to achieve their goals. You will be responsible for championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.

What We Offer:

Cigna Insurance offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.


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