Global Care Team Operations Manager

hace 3 semanas


Zaragoza, Zaragoza, España Cigna Insurance A tiempo completo
Job DescriptionJob Title: Care Team Senior Supervisor

As part of Cigna Insurance's organizational transformation, a Provider Services Organization (PSO) is being established to centralize and optimize provider operations. The Care Team, a key front-end area within PSO, is seeking a talented Senior Supervisor to manage internal and offshore teams with a global footprint.

Key Responsibilities:

  • Lead dedicated care teams across the globe in an efficient and effective manner.
  • Build and implement a culture of provider centricity.
  • Meet operational KPIs within the team, focusing on production, quality, and time-to-action.
  • Analyze support workflows and suggest improvements to enhance efficiency and effectiveness.
  • Manage team members' schedules according to customer/provider demand and service level agreements.
  • Assess capacity planning and follow up on absences and coverage strategies to ensure business continuity.
  • Participate in forecasting and budgeting for customer service and track actual performance against the plan.
  • Produce meaningful management reports and statistical information.
  • Maintain regular contact with Client Management, Service Ops, Clinical, and other Cigna internal stakeholders.
  • Identify and act to remove obstacles to delivering high levels of service.
  • Assist in designing and rolling out new operational excellence projects.


  • Zaragoza, Zaragoza, España Signode A tiempo completo

    **About Signode**We are a leading global IT company seeking an experienced ERP Systems Manager to oversee our daily operations and drive operational excellence.Salary: $120,000 - $180,000 per year**Job Description**As an ERP Systems Manager at Signode, you will be responsible for designing, implementing, and maintaining global ERP operations processes. This...


  • Zaragoza, Zaragoza, España Fresenius Medical Care A tiempo completo

    Job SummaryWe are seeking a highly skilled Logistics Operations Manager to join our team at Fresenius Medical Care. As a key member of our Supply Chain Management function, you will be responsible for managing local Spanish logistic activities and our Third-Party Supplier, who performs warehousing and transportation activities in Spain.Key...


  • Zaragoza, Zaragoza, España Ch01 Che Fresenius Medical Care (Schweiz) Ag A tiempo completo

    Job SummaryAs the HR Operations Manager at Ch01 Che Fresenius Medical Care (Schweiz) Ag, you will be responsible for leading the HR Operations Team and ensuring the highest standards of support are provided to the business. You will lead the effective and accurate delivery of all transactional processes across the employee lifecycle, ensuring that they are...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the Role:As a Supply Chain Manager at Amazon, you will play a critical role in ensuring the seamless operation of our global supply chains. You will work closely with multiple stakeholders across the organization, from operational teams to retail teams, to optimize our supply chains and improve customer experience.Key Responsibilities:Define and...

  • Operations Manager

    hace 3 semanas


    Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the RoleWe are seeking a highly motivated and organized Operations Manager to join our team at Amazon. As an Operations Manager, you will be responsible for leading a team of professionals in a fast-paced and innovative environment.About YouTo be successful in this role, you will need to have a strong leadership background, excellent communication...


  • Zaragoza, Zaragoza, España Bluebird Care A tiempo completo

    We are seeking a highly skilled Channel Account Manager to drive sales growth and lead efforts to increase sales revenue by developing and implementing strategies for acquiring new customers, increasing annual recurring revenue (ARR) through cross-sells, upsells, and renewals.Key Responsibilities:* Drive Sales Growth: Develop and implement strategies to...


  • Zaragoza, Zaragoza, España Fresenius Medical Care A tiempo completo

    About the Role">Fresenius Medical Care is seeking a highly skilled Senior Financial Planner to join our team in Spain. This role will be responsible for managing daily transactional operations of FP&A processes to deliver services that meet business needs.Key Responsibilities">Prepare periodic financial reports for group purposesAnalyze profitability of the...


  • Zaragoza, Zaragoza, España Feverup A tiempo completo

    About the RoleAt Feverup, we are seeking a talented Global Operations Coordinator to join our team. As a key member of our Operations team, you will play a critical role in helping us grow and improve our efficiency across all areas of the business.Your ResponsibilitiesParticipate in company-wide projects focused on improving specific business areas.Lead...


  • Zaragoza, Zaragoza, España Amazon Spain Fulfillment, S.L.U. A tiempo completo

    About the RoleAmazon Spain Fulfillment, S.L.U. is seeking a talented Operations Manager to join our team. As an Operations Manager, you will be responsible for leading a team of professionals in one of our Fulfillment Centers, ensuring the efficient delivery of products to our customers.Key Responsibilities- Lead a team of Operations Specialists in a...


  • Zaragoza, Zaragoza, España Climatetechlist A tiempo completo

    **Company Overview**Climatetechlist is a leading climatetech company with a mission to inspire and empower everyone to fight food waste together. Our marketplace app connects businesses that have unsold, surplus food, with consumers who can buy and enjoy it at a lower price. We are a certified B Corporation with a mission to reduce food waste.**Estimated...


  • Zaragoza, Zaragoza, España Hotel Mandarine Regency A tiempo completo

    Residence Operations ManagerAt Hotel Mandarine Regency, we are seeking a highly skilled Residence Operations Manager to lead the preopening of our Mandarin Oriental Residences in Madrid. As a key member of our team, you will be responsible for the overall operations and management of the residences, ensuring seamless delivery of services to our residents....


  • Zaragoza, Zaragoza, España Hitachi A tiempo completo

    Job Title: Product Marketing Operations ManagerAbout the Role:We are seeking a highly skilled Product Marketing Operations Manager to join our team at Hitachi Energy. As a Product Marketing Operations Manager, you will be responsible for coordinating across different workstreams, monitoring, tracking, and reporting strategic KPIs, ensuring the completion of...


  • Zaragoza, Zaragoza, España M3 Global Research A tiempo completo

    Job Title: Associate Director, Quantitative ResearchJob Summary:M3 Global Research is seeking a highly skilled Associate Director to lead our Client Service Team. As a key member of our management team, you will be responsible for managing and mentoring team members, building relationships with clients, and ensuring projects are completed on time and within...


  • Zaragoza, Zaragoza, España Theshackwings A tiempo completo

    Restaurant Operations ManagerAt Theshackwings, we're looking for a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you'll be responsible for directing the operations of our restaurant, ensuring that all aspects of the business run smoothly and efficiently.Key Responsibilities:Plan, organize, and lead restaurant...


  • Zaragoza, Zaragoza, España Board International A tiempo completo

    About the RoleWe are seeking an experienced Renewal Operations Manager to join our team in Madrid. Reporting to the Head of Renewals, you will play a critical role in managing and renewing existing customer contracts.


  • Zaragoza, Zaragoza, España Nike A tiempo completo

    As a key member of the Nike team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth in our retail stores.As a Store Operations Manager, you will be responsible for leading a team of retail professionals in providing premium brand experiences to our customers. This includes utilizing your exceptional customer...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    About the Role: We are seeking a skilled Road Safety Operations Manager to join our team at Amazon. This role offers an exciting opportunity to shape our global business and contribute to innovating and transforming our processes.Job Description:In this pivotal position, you will be responsible for leading the design and launch of new programs for our...


  • Zaragoza, Zaragoza, España Jti A tiempo completo

    At JTI, we strive to create an inclusive environment where everyone can thrive. Our team of 46,000 people from diverse backgrounds is continuously building their unique success story with us. 83% of employees feel happy working at JTI.Key Responsibilities:Support and Coordination:Assist the Rrp Iberia Consumer Care Manager in developing and executing...

  • Area Manager

    hace 4 semanas


    Zaragoza, Zaragoza, España Amazon A tiempo completo

    Job Title: Area Manager - Operations and LogisticsAbout the Role:We are seeking a highly motivated and experienced Area Manager to join our operations team in the EU. As an Area Manager, you will be responsible for leading a team of operations professionals in achieving our business objectives.Key Responsibilities:Lead a team of operations professionals in...


  • Zaragoza, Zaragoza, España Amazon A tiempo completo

    Job SummaryThe Sales Operations Manager will support the country lead with all aspects of product installation and maintenance in Spain as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners – including service providers, host partners, technology and product...