Digital Transformation Specialist
hace 2 semanas
We are seeking a highly skilled Digital Analyst to support our digital transformation initiatives at Klöckner Pentaplast. As a key member of our team, you will collaborate with IT to deliver digital solutions that meet customer needs, drive business growth, and streamline employees' workflows.
Key Responsibilities- Customer Insights: Act as the voice of the customer in the digital product development process. Gather insights, conduct market research, and analyze data to understand customer preferences, pain points, and behaviors in the digital realm.
- Requirements Definition: With a deep understanding of customer needs and business goals, make strategic decisions about features to include, release timelines, and alignment with the overall product strategy.
- Agile Delivery: Deliver minimum viable products that meet quality standards and provide a seamless user experience.
- Collaboration: Work with designers and developers to translate customer needs into user-friendly interfaces and functional features.
- Continuous Improvement: Use data-driven experimentation and testing to drive business growth and improve customer satisfaction.
- Digital Dashboards: Develop, implement, and maintain digital dashboards, customer service daily dashboards, and monthly scorecards. Consolidate global reports and share actionable insights across the Customer Service community.
- Strategic Impact: Co-create the digital products roadmap with business and IT leadership based on customer needs analysis. Ensure timely and efficient delivery of digital pilots, always guided by a Sales Growth imperative.
- Customer Journey Mapping: Clear understanding of customer journeys and digital solutions development in a B2B context.
- Technical Proficiency: Very good knowledge of MS Office and at least one project management tool (Jira, Miro); experience with Salesforce ERPs (SAP, E1), and creating data models and reports in Power BI would be a strong plus.
- Data Literacy: Strong data literacy and quality management skills.
- Problem Solving: Natural problem solver with a collaborative spirit.
- Communication: Proficient in English; a second European language is an advantage.
- Undergraduate degree in engineering, business, computer science, or a related field with a minimum of five years of relevant experience.
- Additional digital cross-functional, global experience, and multilingual background are a plus.
- Customer Centricity: Prioritize customer needs and connect business strategy with technical development.
- Attention to Detail: Meticulous and diligent.
- Proactivity: Strong communication skills and ability to manage complexity.
- Collaboration: Team player with a willingness to interact and work with others.
- Multicultural Understanding: Ability to work in a diverse environment.
- Initiative and Responsibility: Hands-on, solution-oriented, analytical, and trustworthy.
At Klöckner Pentaplast, you will be part of a dynamic team committed to innovation and excellence. We offer a collaborative environment where your ideas and expertise will make a significant impact on our digital transformation journey.
We value diversity, equity, and inclusion and welcome applicants from all identities, ideas, perspectives, and experiences. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization.
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