Polish Customer Support Specialist

hace 2 semanas


Madrid, Madrid, España Work International A tiempo completo
Job Title: Polish Customer Support Consultant

We are seeking a highly skilled and fluent Polish-speaking Customer Support Consultant to join our team at Work International. As a Customer Support Consultant, you will be the primary point of contact for Lufthansa passengers, providing exceptional customer service and support via phone.

Job Description:

Key Responsibilities:

  • Provide customer support and assistance to Lufthansa passengers via phone
  • Answer questions and resolve issues related to flight reservations, cancellations, and online check-in
  • Work collaboratively with colleagues to ensure seamless customer experience

Requirements:

  • Fluent Polish language skills
  • Intermediate English language skills
  • Excellent communication, multitasking, and problem-solving skills
  • Previous experience in customer service is a plus

What We Offer:

  • A remote position based in the Czech Republic
  • A professional and multicultural working environment
  • Modern induction training and career path
  • Gaining experience working in a world-leading flight company
  • Opportunity to grow within the organization
  • A contract focused on a long-term relationship
  • Full-time job Sunday - Thursday, 7:30-16:00
  • Meal allowance
  • Paid flight ticket + company-paid accommodation for the first 2-3 months
  • Fixed salary + bonus

Additional Benefits:

  • Client support for opening a bank account and obtaining a tax number
  • Part-time work possibility after 6 months of employment
  • Health and social insurance contributions from the first day of employment
  • Special benefits and discounts for services and products

We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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