Customer Service Representative
hace 3 semanas
About the Role: We are currently looking for a skilled Customer Service Representative to join our dynamic team at Cigna Corporation. As a key member of our customer service team, you will play a crucial role in managing customer inquiries and providing timely resolutions through various communication channels.
Job Responsibilities:
- Manage day-to-day customer queries while prioritizing exceptional customer experience
- Adhere to productivity and quality standards set by management
- Take ownership of all cases, following up with customers as necessary to ensure resolution
- Maintain accurate records of customer interactions using CRM tools
- Process confidential medical information in accordance with data privacy guidelines (GDPR)
- Liaise with other departments to resolve complex queries
- Work flexible shifts, including Monday to Friday from 15:15h to 23:00h
Requirements:
- Previous customer service experience, ideally in contact centers or reception roles
- Good knowledge of Microsoft 365 and ability to learn new software quickly
- Active knowledge of English (C1 level or higher) and proficiency in German or French
- Decision-making ability, effective communication skills, and high attention to detail
- Ability to work efficiently under pressure and multitask effectively
About Cigna: Cigna is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. With a focus on customer satisfaction and employee engagement, we strive to create a collaborative and inclusive work environment.
Educational Background & Salary: A degree in a relevant field and previous customer service experience are highly desirable. The estimated salary range for this position is $40,000 - $55,000 per year, depending on qualifications and location.
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