Tech Support Specialist

hace 5 días

Barcelona, Barcelona, España Team A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused Tech Support Specialist to join our team at Swizzonic AG, a leading provider of digital services and solutions. As a member of our second-level support team, you will play a critical role in delivering exceptional customer experiences and helping to drive business growth.

Key Responsibilities

  • Respond to technical customer inquiries in a timely and professional manner
  • Analyze and resolve complex technical issues related to domain, hosting, web, and mail services
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain a deep understanding of our products and services to provide expert-level support
  • Communicate effectively with customers to understand their needs and provide tailored solutions

Requirements

  • Native or equivalent German language proficiency, with fluency in English
  • Commercial or technical diploma in the IT sector
  • Experience in customer service, preferably in a technical support role
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of digital services and solutions

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