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Tech Support Specialist

hace 2 meses

Barcelona, Barcelona, España team A tiempo completo

We are seeking a skilled Tech Support Specialist to join our customer service team at Swizzonic AG. As a member of our team, you will play a crucial role in providing top-notch support to our customers, ensuring their digital presence is reliable and their products and services are of the highest quality.

The ideal candidate will have excellent problem-solving skills, a strong understanding of technical concepts, and the ability to communicate complex ideas in a clear and concise manner. You will be responsible for analyzing and resolving technical issues, creating and managing tickets, and providing exceptional customer service.

We are looking for a team player who is passionate about delivering outstanding results and is committed to continuous improvement. If you have a strong background in customer service, technical support, or a related field, and are eager to take on new challenges, we encourage you to apply.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Analyze and resolve technical issues in a timely and efficient manner
  • Create and manage tickets to track customer issues and resolutions
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our products and services to provide expert-level support
  • Participate in continuous improvement initiatives to enhance our customer service processes and procedures

Requirements:

  • Strong technical background and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and critical thinking skills
  • Fluent German language skills (written and spoken) and English language skills (written and spoken)
  • Knowledge of French and Italian is a plus
  • Experience with WordPress and website design is a plus

We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package