Software Development Engineer for Contact Center Innovation
hace 5 días
About the Role: Amazon is seeking a highly skilled Software Development Engineer to join our Contact Center Management Systems team within Customer Engagement Technologies. As a key member of this team, you will be responsible for designing and building innovative technologies that drive seamless customer support experiences and efficient issue resolution.
Job Description: This role requires collaboration with senior leaders across cross-functional stakeholder teams to drive collaboration and influence project prioritization, objectives, and business plans. You will work closely with experienced Amazonians to conceive, design, and bring innovative products and services to market.
About the Team: Our team focuses on reducing customer effort by improving discoverability of customer ingresses, creating a contact experience that effectively routes customers to the quickest resolution, and maintaining overall CS contact center configurations. We invest in foundational technologies to capture and persist routing signals, ensuring quick issue resolution on the first contact.
Key Responsibilities:
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.
- Ability to design and code the right solutions starting with broadly defined problems.
- Work in an agile environment to deliver high-quality software.
- On-call rotation to support the services owned by the Software team.
- We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
BASIC QUALIFICATIONS include 3+ years of non-internship professional software development experience, 2+ years of non-internship design or architecture of new and existing systems experience, and experience programming with at least one software programming language. PREFERRED QUALIFICATIONS include 3+ years of full software development life cycle experience and a Bachelor's degree in computer science or equivalent.
Benefits Summary: Amazon offers a range of benefits that support employees and eligible family members, including domestic partners and their children. Benefits can vary by location, number of regularly scheduled hours worked, length of employment, and job status. These typically include medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan. Amazon is committed to a diverse and inclusive workplace, is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Salary: Estimated $150,000 - $200,000 per year, depending on location and experience.
-
Contact Center Solutions Architect
hace 4 semanas
Madrid, Madrid, España Software International A tiempo completoRemote Contact Center Engineer OpportunityWe are seeking a skilled Contact Center Engineer to join our team at Software International, a leading provider of technical talent to Fortune 100/500/1000 companies and other organizations across Canada and the US. As a fully remote position, this role will support a variety of US-based clients.Key...
-
Cloud Contact Center Solutions Architect
hace 4 semanas
Madrid, Madrid, España Software International A tiempo completoCompany OverviewSoftware International supplies technical talent to a variety of organizations across Canada and the US. We are currently working with a consulting firm on various Contact Center Engineer/IVR/Routing Engineer type roles that will be fully remote, supporting clients based in the US.Job DetailsWe are seeking a highly skilled Cloud Contact...
-
Contact Center Software Solutions Architect
hace 22 horas
Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completoTransformative Change Begins with Innovative TechnologyAbout UsF. Hoffmann-La Roche Gruppe is a leading healthcare company that fosters diversity, equity, and inclusion to better serve our global community. We believe that diverse perspectives are essential for delivering exceptional care and improving patient outcomes. Our commitment to innovation drives us...
-
Software Engineer for Growth and Innovation
hace 4 semanas
Madrid, Madrid, España Xentral Software A tiempo completoCompany OverviewXentral Software is a cutting-edge technology company that empowers businesses to grow and succeed in the digital age. As a member of our Product Growth team, you will have the opportunity to work on innovative projects that drive user acquisition, onboarding, and retention.SalaryThe estimated salary for this role is between €80,000 -...
-
Cloud-Based Contact Center Software Engineer
hace 4 semanas
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleAmazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. As a Cloud-Based Contact Center Software Engineer, you will play a crucial role in developing the next generation contact center.About the TeamThis team is a great fit for you if:You...
-
Cloud Contact Center Software Engineer
hace 4 semanas
Madrid, Madrid, España Amazon A tiempo completoCompany OverviewAt Amazon, we envision a future where businesses can deliver seamless customer experiences through innovative technology solutions. As part of our AWS Solutions organization, we're committed to accelerating our customers' growth by providing intuitive and differentiated business applications.Job DescriptionWe're seeking talented Software...
-
Contact Center Developer
hace 22 horas
Madrid, Madrid, España Amazon A tiempo completoContact Center Developer Position at AmazonWe are seeking a talented Contact Center Developer to join our team. As a Contact Center Developer, you will be responsible for designing and developing scalable cloud-based contact center solutions using Amazon Connect.Our ideal candidate has 3+ years of experience in non-internship professional software...
-
Cloud Contact Center Software Engineer
hace 5 días
Madrid, Madrid, España Amazon A tiempo completoCompany Overview: Amazon is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Our team has a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day...
-
AWS Cloud Contact Center Developer
hace 21 horas
Madrid, Madrid, España Software International A tiempo completoCompany Overview: Software International is a leading provider of technical talent to Fortune 100/500/1000 companies in Canada and the US. We have a long-term contract with an IT consulting client that is working with their large client on a cloud migration from on-prem to AWS.Estimated Salary Range: $75-95 per hour, based on industry standards and...
-
Software Development Engineer Intern
hace 1 mes
Madrid, Madrid, España Amazon A tiempo completo{"title": "Software Development Engineer Intern Role", "content": "At Amazon, we believe in innovation and scalability. As a Software Development Engineer Intern, you will be part of a team that builds cutting-edge technologies to serve our customers. Your primary focus will be on designing and developing scalable software systems that can handle high...
-
Software Development Engineer for Payment Innovation
hace 22 horas
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our team in Digital and Emerging Markets Payments MX. As a key member of our team, you will be responsible for designing and developing new products and features that drive customer experience innovation.Company OverviewAmazon has been innovating on behalf of customers since...
-
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleAs a seasoned Software Development Engineer, you will play a pivotal role in shaping the future of ad serving on Amazon search. Join our team to drive innovation and deliver high-impact solutions that enhance customer shopping experiences and maximize seller ROI.
-
Enterprise Contact Center Solutions Architect
hace 4 semanas
Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completoAbout F. Hoffmann-La Roche GruppeAs a global healthcare leader, Roche is dedicated to creating innovative medicines and diagnostic tools that help millions of patients worldwide live longer, healthier lives.A World Where Healthcare Matters MostWe are driven by a passion for exceptional care and a commitment to making a meaningful difference in the lives of...
-
Software Innovation Engineer for Data Solutions
hace 22 horas
Madrid, Madrid, España Ontologize, Inc. A tiempo completoAbout the RoleOntologize, Inc. is seeking a skilled Software Innovation Engineer for Data Solutions to join our R&D Data Integration team in Madrid. This role offers a unique opportunity to develop innovative digital solutions for a global leader in the chemical industry.Job SummaryWe are looking for a talented individual with a strong background in IT and...
-
Software Development Leader
hace 22 horas
Madrid, Madrid, España Centric Software A tiempo completoJob Opportunity: Senior Software EngineerA competitive salary and benefits package, designed to recognize your contributions, is offered for this role. The salary for this position is estimated to be in the range of $120,000 - $180,000 per year.About Centric SoftwareWe're leading the way in enterprise software innovation, empowering clients in today's...
-
Software Engineer for Payments Innovation
hace 5 días
Madrid, Madrid, España Amazon A tiempo completoAmazon, a pioneer in customer-centric innovation since 1995, is seeking a Software Development Engineer to drive advancements in the payments domain. This role offers an exciting opportunity to build new products and integrate cutting-edge features into existing ones. Main Responsibilities:A key focus of this position is to design and develop microservices...
-
Software Development Engineer
hace 22 horas
Madrid, Madrid, España Amazon A tiempo completoSoftware Development EngineerWe are looking for a talented Software Development Engineer to join our team in creating innovative solutions for Amazon's Devices business. As a key member of our team, you will work closely with cross-functional teams to design, develop, and launch new subscription services that provide exceptional customer experiences.This is...
-
Senior Software Engineer
hace 2 meses
Madrid, Madrid, España Centric Software A tiempo completoAbout Us: At Centric Software, we're a leading enterprise software innovation company, empowering clients in today's dynamic markets. We're establishing our inaugural European development team and seeking a Senior Software Engineer with strong proficiency in Java and/or JavaScript. Your Role: As a Senior Software Engineer, you'll take ownership of designing...
-
Cloud-Based Contact Center Engineer
hace 21 horas
Madrid, Madrid, España Amazon A tiempo completoJob Summary: We are seeking a talented Cloud-Based Contact Center Engineer to join our Amazon Customer Experience team. This role involves designing and building innovative technologies in a large distributed computing environment, leveraging Generative AI and Machine Learning for improved intents and routing signals.About Us: Amazon is broadly recognized as...
-
Software Innovation Engineer
hace 2 semanas
Madrid, Madrid, España Ef Education First A tiempo completoCompany OverviewEF Education First is a leading global education company, dedicated to reinventing learning experiences for the next generation. We strive to create engaging and effective platforms that make a real difference in the lives of students and teachers.Job Description:We are seeking a talented Frontend Engineer to join our dynamic team. As a...