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We are seeking a highly skilled and multilingual Technical Support Professional to join our global team at PTC. As a Pdm Support Specialist, you will play a critical role in delivering exceptional customer support and ensuring the success of our customers' digital transformation journeys.
Key Responsibilities- Provide technical assistance to customers, investigating and resolving issues related to PTC's products and services.
- Collaborate with support colleagues worldwide to provide world-class technical support to all clients.
- Work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.
- Develop and maintain knowledge articles for PTC customers and employees to reuse.
- Participate in continuous training programs to develop own skills and stay up-to-date with industry trends.
- Strong capacity and desire to develop personalized customer service and communication skills.
- Experience in implementing or supporting Client-Server architecture or multi-tier applications.
- Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
- Fluent in English with one of German, Italian, or French.
PTC is a global leader in the Internet of Things (IoT) and Augmented Reality (AR) technology. Our innovative solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. We value our employees and offer a competitive salary and total compensation package, as well as opportunities to gain an ownership stake in the company and share in its successes.
