Senior Business Consultant

hace 3 días

Barcelona, Barcelona, España Ifs A tiempo completo

Job Summary

The IFS Senior Consultant Business Applications role exists within the global Unified Support organization. This position is part of an on-call team reporting to a Unified Support manager, providing 24x7x365 operations support to the IFS customer base across all IFS cloud services.

Key Responsibilities

  • Provide functional resolutions within the support/maintenance scope to rectify issues, while advising customers on the usage of IFS's products.
  • Provide regular, proactive updates on the progression of resolutions and deliver professional customer service.
  • Seek opportunities to increase customer satisfaction and deepen customer relationships.
  • Stay updated on the latest product developments and their ability to meet industry standards and policies.
  • Understand the industry characteristics of the customer's solution.
  • Actively contribute to continuous improvement of existing IFS support processes.
  • Build internal and external networks and be a reference point in the product area(s).
  • Identify competency and knowledge gaps among team members, and conduct knowledge sharing and training sessions.
  • Make decisions independently and be accountable for them.
  • Engage in the IFS community and contribute to functional forums.

Qualifications

  • Overall Required Competence: Basic level: Knowledge on IFS's products technical architecture, SQL querying, and understanding of IFS's product interfaces.
  • Intermediate level: Conflict resolution, business communication, and functional knowledge on related product areas.
  • Advanced level: Understanding of IFS support scope definitions, analytical skills, and engagement with customers.

Required Education Experience

  • University degree, equivalent professional qualifications, or relevant work experience.
  • Fluency in English (both written and verbal).
  • Experience in relevant industry(s) and handling customers.
  • Basic understanding of business value engineering.
  • Previous knowledge of ERP software (e.g., SAP, Oracle ERP).
  • High-level knowledge of Database technologies (Oracle).
  • Exposure to public Cloud platform, specifically Microsoft Azure.

Desirable

  • Fluency in other languages.
  • Technical experience on Azure, Oracle DB, Kubernetes, network, Cloud security.

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