Service Center Improvement Leader

hace 1 mes

Madrid, Madrid, España Alfa Laval A tiempo completo

About the Role

The Service Center Improvement Leader will be responsible for driving a strong culture of safety, quality, and continuous improvement within the team. This includes leading new improvement projects, striving for excellence in customer service, and managing and developing the team's capabilities to support the overall After-Sales Service strategy.

Key Responsibilities

  • Ensure a strong culture of safety, quality, and continuous improvement within the team.
  • Lead new improvement projects, striving for excellence in customer service.
  • Manage and develop the team's capabilities to support the overall After-Sales Service strategy.
  • Develop, motivate, and train the team to ensure continuous improvement and process deployment in the service center.
  • Monitor existing systems, challenge them, and develop new ones to achieve full process standardization, reduce lead times, and variations.
  • Specialize and optimize the use of resources, increasing productivity and competitiveness of the Service Center, and therefore, the company.
  • Implement continuous improvements in safety and efficiency based on the Alfa Laval Production System, as well as on innovative processes and technologies.

Requirements
  • Results-oriented approach and planning skills.
  • Experience in process definition and continuous improvement.
  • Strong leadership skills and ease in building interpersonal relationships.
  • Dynamic individual with excellent communication skills, customer-oriented, highly proactive, and energetic, as well as a strong team player.
  • Attention to detail and motivation to work in a manufacturing environment.
  • Technical education in engineering (preferably Industrial Engineering).
  • Training in Lean Manufacturing & Six Sigma.
  • A minimum of 5 years of experience in a similar position, preferably in mechanical repairs and maintenance.
  • At least 2 years of experience as a team leader.
  • Skills in calculations and blueprint interpretation.
  • Proficiency in Spanish is required. High level of proficiency in spoken and written English is also necessary.
  • Advanced proficiency in office software tools.

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