Service Center Continuous Improvement Team Leader
hace 2 semanas
About the Job
The After-Sales Service is a key component of our local growth strategy, which is why we have opened a selection process for the position of "Service Center Continuous Improvement Team Leader" for our after-sales repair center located in Madrid with high focus in the continuous improvement area.
As a key member of the After-Sales Division, the candidate will be responsible for:
- Ensuring a strong culture of safety & quality and continuous improvement within the team.
- Leading new improvement projects, always striving for excellence in customer service.
- Managing and developing the team's capabilities to support the overall After-Sales Service strategy.
- Developing, motivating, and training the team, ensuring the continuous improvement & processes deployment in the service center.
The ideal candidate will have a results-oriented approach and planning skills, experience in process definition and continuous improvement, strong leadership skills, and ease in building interpersonal relationships. Additionally, they will be a dynamic individual with excellent communication skills, customer-oriented, highly proactive and energetic, as well as a strong team player.
Requirements
- Technical education in engineering (preferably Industrial Engineering).
- Training in Lean Manufacturing & Six Sigma.
- A minimum of 5 years of experience in a similar position, preferably in mechanical repairs and maintenance.
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