Service Center Leader for Continuous Improvement
hace 2 semanas
About the Role
The Service Center Leader for Continuous Improvement will be responsible for ensuring a strong culture of safety & quality and continuous improvement within the team.
Key Responsibilities:
- Leading new improvement projects, always striving for excellence in customer service.
- Managing and developing the team's capabilities to support the overall After-Sales Service strategy.
- Developing, motivating, and training the team, ensuring the continuous improvement & processes deployment in the service center.
- Ensuring that tasks related to the continuous improvement are carried out according to standards, prioritizing urgency and importance, in close cooperation with coordinators.
- Monitoring existing systems, challenging them, and developing new ones to achieve full process standardization, reduce lead times and variations, ensure robust quality control, and establish an efficient organization.
- Specializing and optimizing the use of resources, increasing the productivity and competitiveness of the Service Center, and therefore, the company.
- Implementing continuous improvements in safety and efficiency based on the Alfa Laval Production System, as well as on innovative processes and technologies.
Requirements
An individual with a results-oriented approach and planning skills, and experience in process definition and continuous improvement.
A person with strong leadership skills and ease in building interpersonal relationships.
A dynamic individual with excellent communication skills, customer-oriented, highly proactive and energetic, as well as a strong team player.
Attention to detail and motivation to work in a manufacturing environment.
Technical education in engineering (preferably Industrial Engineering).
Training in Lean Manufacturing & Six Sigma.
A minimum of 5 years of experience in a similar position, preferably in mechanical repairs and maintenance.
At least 2 years of experience as a team leader.
Skills in calculations and blueprint interpretation.
Proficiency in Spanish is required. High level of proficiency in spoken and written English is also necessary.
Advanced proficiency in office software tools.
Residence in Madrid or surrounding areas.
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