Strategic Accounts Manager, Consumables, Marketplace Expert

hace 4 semanas

Madrid, Madrid, España Amazon A tiempo completo

Job Summary
As a Strategic Account Manager in the Brazil Marketplace organization, you will play a critical role in driving business growth by engaging with our most strategic seller accounts. Your comprehensive knowledge of Amazon's Marketplace tools, programs, and logistics solutions will enable you to work closely with business owners to identify opportunities for improved seller performance and advise them accordingly. A key focus of your role will be promoting and driving adoption of Fulfillment by Amazon (FBA) to enhance the customer experience. Additionally, you will educate sellers on the benefits of Sponsored Ads and support their adoption of Amazon's Ads solutions, unlocking new avenues for growth. Your keen understanding of industry trends and seller pain points will allow you to map new business opportunities, such as selection gaps in specific subcategories, and connect this valuable information to inform our overall sales strategy. Your role as the voice of the seller is crucial - you will escalate feedback to the appropriate teams and collaborate cross-functionally to improve Amazon's products, services, processes, systems, and tools. This is a high-impact position where you will have the opportunity to make a tangible difference in the lives of our top-performing sellers. If you thrive on strategic problem-solving, relationship-building, and driving measurable results, we invite you to join our dynamic Marketplace team.

Key Responsibilities
  • Deeply engage with strategic seller accounts to identify opportunities for improved performance
  • Analyze seller data and create tailored account plans to help top sellers achieve their goals
  • Advise sellers on the optimal use of Marketplace tools and programs (e.g., Self-Service Deals, Coupons, Sponsored Ads)
  • Guide sellers on best practices for improving key inputs like selection, shipping, pricing, and catalog quality
  • Promote and drive seller adoption of Fulfillment by Amazon (FBA) to enhance the customer experience
  • Educate sellers on the benefits of Sponsored Ads and support their adoption of Amazon's Ads solutions
  • Recommend the most suitable shipping solutions to enhance the seller and customer experience
  • Escalate critical seller feedback to the appropriate internal teams to drive continuous improvement of Amazon's products, services, processes, systems, and tools
  • Leverage your comprehensive knowledge of industry trends and seller pain points to map new business opportunities and inform the overall sales strategy
  • Act as the voice of the seller, advocating for their needs and collaborating cross-functionally to address their challenges
  • Demonstrate a strategic, data-driven approach to problem-solving and decision-making
  • Drive measurable results that contribute to the sustained growth of the Brazil Marketplace
Basic Qualifications
  • Experience and track record of exceeding sales goals
  • Knowledge of Microsoft Office products and applications
  • Fluency in English
Preferred Qualifications
  • Experience within e-commerce or Retail fields
  • Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing
  • Intermediate knowledge in Excel (formulas, pivot tables, lookups, and data analysis)

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