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Finnish Sales and Account Manager

hace 2 meses

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About Job Squad: We're a global provider of innovative solutions, designing and delivering exceptional customer experiences in the digital world. Our expertise spans sales, service, content moderation, and credit management across B2C and B2B customer journeys.

The Role: As a Customer Lifecycle Manager, you'll be a key player in our customer-facing team, responsible for end-to-end customer lifecycle management. This involves engaging customers from initial contact to retention and renewal initiatives, maintaining and developing our loyal customer base.

Your Key Responsibilities:

  1. Customer Engagement: Be the first point of contact for customers, delivering a strong first impression and setting the foundation for long-term relationships.
  2. Sales Strategy: Lead sales efforts, overcome objections, and negotiate success.
  3. Customer Needs Assessment: Engage with small and medium businesses to determine their needs and identify opportunities to fulfill them with our leading cloud technologies.
  4. Competitive Positioning: Position our offerings and solutions in the context of customer needs and experiences.
  5. Value Demonstration: Show customers how to capture value and envision their future with our technologies.
  6. Lead Conversion: Effectively turn prospects and qualified leads into opportunities and revenue pipeline.
  7. Cross-Channel Engagement: Leverage various channels to reach, sell to, and manage customers.
  8. Customer Feedback: Collect feedback from customers and articulate it back to the business.

Your Qualifications:

  1. You speak and write Finnish at a native level and are fluent in English (B2).
  2. A minimum of 1 year experience in sales and account management or customer management is required.
  3. Minimum 1 year IT industry experience is required.
  4. You have a good understanding and level of computer handling skills.
  5. Experience working with or selling Azure, Office 365, Dynamics 365, or similar solutions is preferred.
  6. Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.