Room Service Manager

hace 1 mes

Madrid, Madrid, España Hotel Mandarine Regency A tiempo completo

Hotel Mandarine Regency seeks a seasoned Room Service Manager to lead our team of professionals in delivering exceptional service to our discerning guests.

The ideal candidate will have a minimum of 3 years of experience in F&B management or supervisory experience in a similar position in a luxury hotel property.

Responsibilities include:

  • Providing leadership and support for assistant managers, order takers, servers, and mini bar attendants.
  • Training, evaluating, and scheduling Room Service staff.
  • Performing administrative duties such as scheduling, payroll, inventory, and stock replenishment.
  • Inspecting Room Service area, floors, and service landings to ensure standards of service are maintained.
  • Responding to guest inquiries and coordinating special arrangements.
  • Enforcing established guidelines and policies of the hotel and carrying out disciplinary actions as necessary.
  • Implementing new menus and promotions such as holiday and special event promotions.
  • Performing daily departmental meetings with all Room Service staff to engage and motivate.
  • Managing event orders and other special IRD events and junkets, ensuring timely delivery of all items, and overseeing proper set-up and breakdown of special events.
  • Communicating all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
  • Maintaining an active trace system for guest history on their F&B preferences.
  • Ensuring all guest orders, including amenities, are delivered in a timely manner and in line with company standards.
  • Providing instruction and/or guidance for guest and employee safety in fire or other emergency situations.
  • Ensuring accuracy of all menus: current, correct, spelled correctly, clean, and presentable.
  • Ensuring menu descriptions are up to date and distributed appropriately.
  • Monitoring payroll of department.
  • Revising standards and procedures for department as necessary.

Key Competencies and Background:

The ideal candidate will have a strong background in F&B management, with a minimum of 3 years of experience in a similar position in a luxury hotel property.

They will possess excellent leadership and communication skills, with the ability to motivate and inspire a team of professionals.

They will also have a strong understanding of F&B operations, including menu planning, inventory management, and staff scheduling.

The ideal candidate will be a strategic thinker, with the ability to analyze problems and develop effective solutions.

They will be a team player, with a strong commitment to delivering exceptional service to our guests.

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