Customer Service Representative

hace 2 semanas


Madrid, Madrid, España Drooms A tiempo completo

The ideal candidate for this position will have a strong background in customer service, with a focus on data room management and technical issue resolution.

Key Responsibilities:

  • Serve as the primary point of contact for user inquiries, providing prompt and efficient assistance via various channels.
  • Address common customer queries and issues, ensuring a high level of customer satisfaction.
  • Support in the creation, management, and archiving of data rooms, maintaining confidentiality and security standards.
  • Perform specialized services such as document redaction, indexing, and other recurring data room tasks, adhering to specified requirements and timelines.
  • Collect and create reports for both customers and internal purposes, showcasing data insights and trends.
  • Collaborate closely with various teams, including Customer Success Managers, Product Support Specialists, and Sales, to ensure seamless customer experiences.

About Drooms

Drooms is a forward-thinking organization that values innovation, problem-solving, and employee growth. We offer a diverse, inclusive work environment and a range of benefits to support our employees' well-being and success.

Required Skills and Qualifications

  • 1+ years of experience in customer service, administrative tasks, and MS Office, with a focus on Excel.
  • Strong communication and problem-solving skills, with the ability to multitask and prioritize effectively.
  • Technical affinity, proactivity, and awareness of how actions impact overall project or company success.
  • Fluency in Spanish and English, with additional language skills an advantage.

Benefits and Opportunities

  • A competitive salary: €45,000 per year.
  • Hybrid working arrangements, allowing for flexibility and work-life balance.
  • Employee health initiatives, ticket restaurant, corporate benefits, long service awards, special leave days, birthday treats, after-work events, and annual company parties.

Please submit your application if you are a motivated and detail-oriented individual looking to grow your career in a dynamic organization.



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