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About Mandarin Oriental Ritz, Madrid
Mandarin Oriental Ritz, Madrid is a luxurious hotel with 100 rooms and 53 suites, featuring unique design elements inspired by the hotel's historic connections to the city, Spanish culture, and art. With a stunning restoration that celebrates César Ritz's pioneering spirit, we are seeking an experienced Room Service Manager.
Key Responsibilities
- Provide leadership and support for assistant managers, order takers, servers, and mini bar attendants.
- Train, evaluate, and schedule Room Service staff, including assistant managers, order takers, servers, and mini bar attendants.
- Perform administrative duties such as scheduling, payroll, inventory, and stock replenishment.
- Inspect Room Service area, floors, and service landings to ensure standards of service are maintained.
- Respond to guest inquiries and coordinate special arrangements.
- Enforce established guidelines and policies of the hotel and carry out disciplinary actions as necessary.
- Implement new menus and promotions, such as holiday and special event promotions.
- Conduct daily departmental meetings with all Room Service Staff to engage and motivate.
- Manage event orders and other special IRD events and junkets, ensuring timely delivery of all items, and oversee proper set-up and breakdown of special events.
- Communicate all group information/changes to appropriate hotel colleagues in an accurate and timely manner.
- Maintain an active trace system for guest history on their F&B preferences.
- Ensure all guest orders, including amenities, are delivered in a timely manner and in line with company standards.
- Have working knowledge of various cleaning chemicals and agents; knowledge of MSDS sheets and procedures.
- Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
- Ensure accuracy of all menus: current, correct, spelled correctly, clean, and presentable.
- Ensure menu descriptions are up to date and distributed appropriately.
- Monitor payroll of the department.
- Revise standards and procedures for the department as necessary.
Key Competencies and Background
- Minimum of 3 years experience in F&B management or supervisory experience in a similar position in a luxury hotel property.
- Reading, writing, and oral proficiency in Spanish and English.
Salary Estimate
The estimated salary for this position is €60,000 - €80,000 per year, depending on experience and qualifications.
