Service Performance and Problem Management Manager
hace 4 semanas
SITA's Aircraft Business Unit is seeking a highly motivated and experienced Manager to lead our Problem Management and Service Performance teams. The ideal candidate will possess strong leadership skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams.
The Manager will oversee the Problem Management team responsible for managing all opened problems, driving their solutions, and creating and managing new problem records. They will also lead the Service Performance team responsible for monitoring daily product issues and performance metrics, analyzing performance data to identify trends, potential issues, and areas for improvement.
The Manager will work closely with Level 2 Support, Engineering, and Product teams to define function objectives, address performance issues, and implement enhancements. They will also develop and refine service performance monitoring tools and techniques.
The Manager will ensure the team maintains a proactive approach to service performance management, anticipating and mitigating potential issues.
Key Responsibilities:
- Oversee the Problem Management team and lead the Service Performance team.
- Manage all opened problems and drive their solutions.
- Monitor daily product issues and performance metrics.
- Analyze performance data to identify trends, potential issues, and areas for improvement.
- Work closely with Level 2 Support, Engineering, and Product teams.
- Develop and refine service performance monitoring tools and techniques.
Requirements:
- Strong leadership skills.
- Analytical mindset.
- Ability to collaborate effectively with cross-functional teams.
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