IT Operations and Service Management Lead

hace 4 semanas

Barcelona, Barcelona, España Zurich Insurance A tiempo completo

Job Summary

We are seeking a highly skilled IT Operations and Service Management Lead to join our team at Zurich Insurance. As an IT Operations and Service Management Lead, you will be responsible for leading and managing the operation and service provision of critical IT applications, ensuring they run efficiently and meet performance standards and agreed service levels.

Main Responsibilities

  • Operational Oversight: Lead and manage the stable operation of multiple IT applications, ensuring operations stay within budget and meet required quality standards.
  • Service Management: Align application services with business needs and SLAs, establishing and overseeing key service management processes, including incident and problem management.
  • Strategy and Planning: Develop and maintain an operations and service management strategy, covering operation plans, budgets, and timelines.
  • Performance Monitoring: Utilize monitoring tools to track application performance, availability, and capacity, making necessary adjustments to meet service standards.
  • Documentation and Methodologies: Continuously improve and maintain accurate, up-to-date operations and service management documentation.
  • Continuous Improvement: Proactively identify and implement process improvements to enhance application operations' efficiency and effectiveness.
  • Stakeholder Engagement: Act as the primary contact for business units to ensure operations and service management best support their application needs and business goals.
  • Reporting: Provide regular reports and updates to stakeholders, including monitoring and availability KPIs.
  • Risk Management: Manage operations and service risks, issues, and dependencies, implementing appropriate mitigation strategies.
  • Supplier Management: Oversee level 1.5 service desk supplier and resources to ensure efficient and effective operation.
  • Controls and Security: Oversee operational and service management controls and security procedures, educating stakeholders on these controls and procedures.
  • Disaster Recovery and Readiness: Handle DR and business criticality topics, vulnerability management, and operational readiness.
  • Relationship Management: Develop and maintain strong relationships with stakeholders, product owners, project sponsors, and vendors.
  • Innovation: Stay informed about new technologies and trends, recommending innovative solutions to enhance application performance and service delivery.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 7-10 years of experience in IT operations, with at least 3-5 years focused on application management and service delivery and at least 3 years of experience in a leadership role.
  • Strong understanding of service management processes and best practices.
  • Experience with project planning, budgeting, risk management, and resource management.
  • Knowledge of performance monitoring tools and techniques is a plus.

What We Offer

  • Competitive salary and a yearly bonus.
  • Over 300 euros to set up your home office and additional monthly home office allowance.
  • Wide range of internal and external trainings, including free English, German, and Spanish classes depending on the needs.
  • Ticket restaurant or flexibility to exchange it for other benefits.
  • Life, accident, and Health Insurance.
  • Collective Life Retirement Plan.
  • 2000 referral bonus if you bring other talented people like you.
  • Special banking and insurance conditions plus exclusive employees discounts.
  • Functional diversity benefits.
  • Events: summer and Christmas party, different activities like hiking, investment, beach volley club, and many more.

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