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Customer Service Representative
hace 2 meses
About Us
CPM International is a global company with a presence in over 30 countries. We offer multilingual support to cater to the diverse needs of our markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.
Our Values
We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace fosters a culture of innovation and empowers employees to bring their unique perspectives to work. We strive to create a vibrant and dynamic work environment that values collaboration and teamwork.
About Our Client
New Balance is a leading brand that believes in the importance of movement and innovation. They offer high-quality products that combine function, fashion, and performance. As a global team member, you will play a crucial role in sharing these values with our customers worldwide.
What We're Looking For
We're seeking exceptional individuals who are passionate about delivering outstanding customer service. As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests and resolve queries in a professional and skilled manner.
Key Responsibilities
- Provide exceptional customer service to consumers via various channels
- Develop a thorough understanding of New Balance products and services
- Act as a brand ambassador and embody the company's values
- Work collaboratively with the team to achieve personal and team targets
Requirements
- Fluent level of Dutch with exceptional grammar and spelling skills
- High level of English (both written and spoken)
- Genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
What We Offer
- Temporary contract with a 3-month probation period
- Full-time position with 39 hours/week
- Competitive salary of €19,400.00 gross per year
- Incentives for top performance
- 24 calendar days of paid holiday per year
- Paid bank holidays and an extra day in lieu
- Hybrid work arrangement with 3 days per month at the office
- 8 days of full-time training at the office
- Best-in-class people engagement activities and programs
- Ongoing training and development
- Employee Assistance Program
- Employee Benefits Club
- New Balance online discounts
- Option to sign-up for discounted private health insurance
- Referral Program
