Customer Service Representative

hace 4 semanas


Gasteiz Vitoria, Álava, España Portwest A tiempo completo
Job Title: Customer Service Representative

Portwest, a leading global manufacturer of safety wear, workwear, and PPE, is seeking a Customer Service Representative for the Italian Market in Errenteria.

Job Summary:

As a Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region, providing timely customer support and query resolution services.

Key Responsibilities:
  • Assist Portwest customers in a specific region with general queries
  • Respond to all queries in a timely fashion in accordance with agreed KPIs
  • Provide proactive updates to customers on their issues and use communication skills to minimize the occurrence of delays
  • Utilize a range of communication mechanisms to collaborate with internal and external stakeholders
  • Update internal systems with records of customer interactions, communications, and complaints
  • Communicate and coordinate with colleagues as necessary
  • Provide feedback on the efficiency of the customer service process
  • Gather intel on common flaws or problems and coordinate feedback to relevant departments to prevent future issues
Requirements:
  • Experience in a customer service or other commercial environment
  • Fluency in Italian, both written and spoken
  • Good level of English
  • Strong IT skills in Microsoft Word, Microsoft Excel, Email, and experience using other internal systems
  • Experience working with customers
  • Positive and proactive attitude
About Portwest:

Portwest is a great place to work, with a range of awards and recognition, including Great Place To Work 2023, Best Medium Sized Workplaces 2022, and Ibec Leading in Wellbeing Top 100 companies 2021.

Portwest is an equal opportunity employer and welcomes applications from all qualified candidates. Please note that Portwest does not support visa sponsorship for this role, and applicants must have a right to work and fulfill any relevant visa/work permit requirements in the relevant jurisdiction.



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