Slovenian Language Customer Service Representative

hace 4 semanas

Gasteiz Vitoria, Álava, España Eco Plus Solutions A tiempo completo
Customer Service Representative for Slovenian Travelers

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Slovenian Travelers. As a key member of our customer support team, you will be responsible for providing exceptional service to our Slovenian-speaking customers, ensuring their travel experiences are smooth and memorable.

Key Responsibilities:
  • Customer Support: Offer world-class customer service to Slovenian-speaking travelers by handling their inquiries via phone, email, and live chat.
  • Problem Solving: Address and resolve customer concerns related to travel bookings, accommodation, transportation, and services.
  • Travel Expertise: Help customers navigate our travel offerings, explain policies and procedures, and provide guidance on destinations, accommodations, and transportation options.
  • Booking and Reservation Assistance: Support customers with the booking process, ensuring that all bookings are accurate and meet the customer's expectations.
  • Customer Relationship Management: Build and maintain strong relationships with customers by delivering personalized, friendly, and professional service.
Requirements:
  • Fluent in Slovenian: You have excellent verbal and written communication skills in Slovenian.
  • Located in or Willing to Relocate to Barcelona: You must be based in or willing to move to Barcelona to work in our vibrant office.
  • Customer Service Experience: Previous experience in customer service, particularly in the travel or hospitality industries, is highly valued but not required.
  • Proficient in English: You'll need a good command of English for internal communication.
  • Strong Communication Skills: You can convey information clearly and concisely, while maintaining a friendly, empathetic tone.
  • Passionate About Travel: You have a genuine interest in the travel industry and love helping customers.
  • Problem Solver: You're resourceful and creative in addressing customer issues.
  • Tech-Savvy: You are comfortable using digital platforms, booking systems, and CRM tools.
  • Organized and Detail-Oriented: You can manage multiple customer inquiries at once while paying close attention to detail.
  • Team Player: You enjoy collaborating with colleagues and are comfortable working in a multicultural environment.
What We Offer:
  • Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
  • Health and Life Insurance: Enjoy comprehensive health and life insurance coverage.
  • Career Development Opportunities: We are committed to helping our employees grow professionally.
  • Vibrant Office in Barcelona: Work in our modern, centrally-located office in beautiful Barcelona.
  • Relocation Assistance: If you're relocating from another city or country, we offer a relocation package.
  • Supportive Team Environment: You'll be part of a friendly and supportive team.
  • Generous Paid Time Off: We provide ample paid vacation and holidays.
  • Employee Discounts and Perks: Take advantage of exclusive discounts on travel and accommodation.

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