Cosmetic Service Representative

hace 6 días


Barcelona, Barcelona, España Teleperformance Portugal A tiempo completo

About the Job

This is an exciting opportunity to join our dynamic team at Teleperformance Portugal as a Beauty Advisor. In this role, you will be responsible for managing customer requests, creating opportunities to engage with customers, and providing excellent solutions and services.

Key Responsibilities

  • Manage customer requests relating to information and complaints in a professional and timely manner.
  • Create opportunities to impress and engage with customers through various communication channels.
  • Maintain active presence on different platforms, including live chat, phone, email, webforms, and social media.
  • Provide product and beauty advice to customers in a precise and timely manner.

Requirements

  • Native level of written and verbal communication skills in German.
  • Good knowledge of English (B2 level) is required.
  • Customer orientation, problem-solving skills, and teamwork are essential.
  • Good IT skills and ability to work on shifts are necessary.
  • Previous experience in Customer Service is preferred.
  • Excellent communication skills, empathy, and high focus on customer satisfaction are required.
  • Prior knowledge in Cosmetics and Luxury sector is beneficial.
  • Knowledge and experience with digital and social media are advantageous.

What We Offer

  • Excellent work opportunity in a dynamic leading multinational company.
  • Stable work and career progression.
  • Health Insurance since day one in the company.
  • Excellent work environment, great colleagues, and social arrangements.
  • Accommodation in a room of a Teleperformance owned apartment.
  • Initial flight expenses refund.
  • Free annual flight to the homeland.
  • Free Portuguese language courses, water sports, soft trekking, and much more.

Estimated Salary

The estimated salary for this position is approximately €25,000 - €35,000 per year, depending on experience and qualifications.



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