Cosmetic Service Representative
hace 6 días
About the Job
This is an exciting opportunity to join our dynamic team at Teleperformance Portugal as a Beauty Advisor. In this role, you will be responsible for managing customer requests, creating opportunities to engage with customers, and providing excellent solutions and services.
Key Responsibilities
- Manage customer requests relating to information and complaints in a professional and timely manner.
- Create opportunities to impress and engage with customers through various communication channels.
- Maintain active presence on different platforms, including live chat, phone, email, webforms, and social media.
- Provide product and beauty advice to customers in a precise and timely manner.
Requirements
- Native level of written and verbal communication skills in German.
- Good knowledge of English (B2 level) is required.
- Customer orientation, problem-solving skills, and teamwork are essential.
- Good IT skills and ability to work on shifts are necessary.
- Previous experience in Customer Service is preferred.
- Excellent communication skills, empathy, and high focus on customer satisfaction are required.
- Prior knowledge in Cosmetics and Luxury sector is beneficial.
- Knowledge and experience with digital and social media are advantageous.
What We Offer
- Excellent work opportunity in a dynamic leading multinational company.
- Stable work and career progression.
- Health Insurance since day one in the company.
- Excellent work environment, great colleagues, and social arrangements.
- Accommodation in a room of a Teleperformance owned apartment.
- Initial flight expenses refund.
- Free annual flight to the homeland.
- Free Portuguese language courses, water sports, soft trekking, and much more.
Estimated Salary
The estimated salary for this position is approximately €25,000 - €35,000 per year, depending on experience and qualifications.
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