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Technical Solutions Specialist
hace 4 semanas
We are seeking a skilled Technical Solutions Specialist to join our team. As a Technical Solutions Specialist, you will play a critical role in supporting our customers by providing technical assistance and resolving complex application and system issues across multiple products.
Key Responsibilities:
- Investigate and resolve application and system issues across multiple products
- Provide technical support and assistance to clients or business support
- Have good overview knowledge of business processes and associated products which Sequel sells to help clients deliver their business processes
- Address and respond to enquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance
- Assist in developing junior colleagues on technologies and products
In this role, you will have the opportunity to work on different systems and issues, beyond your own expertise, while maintaining quality of service. You will also be responsible for focusing on root cause analysis and resolution for re-occurring Incidents and Events and making long-term recommendations and fixes.
We are looking for an individual with 2+ years of programming experience in Microsoft technologies (C#) and familiarity with MVC, Angular 2, and TFS, including Release Management. Knowledge of SQL/relational databases and reporting tools such as SSRS is also a plus.
The ideal candidate will have a positive attitude and ability to provide great customer service. Understanding/experience of Insurance operations is desirable.
This is a full-time position that offers a competitive salary of approximately $85,000-$110,000 per year, depending on experience. In addition to a generous compensation package, we offer a range of benefits, including comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.
If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
