Technical Software Specialist
hace 1 mes
We're dedicated to helping businesses succeed by providing innovative solutions. Our cutting-edge analytics enable companies to make informed decisions and drive growth.
Our team is passionate about delivering exceptional support services, ensuring our customers receive the best possible experience. We work closely with clients to understand their unique needs and tailor our support to meet those requirements.
This role involves working on a diverse range of bespoke applications and technologies across various platforms. As a technical specialist, you'll be responsible for investigating and resolving complex system issues, providing expert technical guidance to clients, and collaborating with internal teams to ensure seamless project execution.
Main responsibilities:
- Develop in-depth knowledge of departmental processes and procedures, including the rationale and benefits.
- Work collaboratively within a team environment to investigate and resolve application and system issues across multiple products.
- Provide technical support and assistance to clients or business stakeholders, ensuring timely resolution of queries and concerns.
- Foster good understanding of business processes and associated products, enabling effective communication with clients.
- Address and respond to enquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
- Assist junior colleagues in developing skills and expertise on technologies and products.
- Resolve IT incidents and events promptly, observing operational priority, impact, and SLAs, escalating where necessary.
- Focus on root cause analysis and resolution for recurring incidents and events, making long-term recommendations and fixes.
- Complete IT requests efficiently, understanding the true business requirement, outcome, and suitable technical solutions.
- Recommend opportunities to improve the overall IT strategy and value to the support process.
The ideal candidate will possess 2+ years of programming experience in Microsoft technologies (C#), familiarity with MVC, Angular 2, and TFS, including Release Management, as well as knowledge of SQL/relational databases and reporting tools such as SSRS. A positive attitude and ability to provide great customer service are essential. Additionally, understanding/experience of insurance operations and demonstrable experience of working to tight deadlines and managing teams to deliver desired business outcomes are highly valued.
The estimated salary for this position is $90,000 - $110,000 per annum, depending on location and experience. Verisk Analytics is an equal opportunity employer.
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