Customer Experience Data Analytics Lead

hace 4 semanas


Madrid, Madrid, España Kimberly-Clark A tiempo completo

About Us

Kimberly-Clark is a leading global consumer goods company with a rich history of innovation and commitment to making a positive impact on people's lives. We're seeking a talented Customer Experience Data Analytics professional to join our team and help drive business growth through data-driven insights.

Key Responsibilities

  • Develop and execute customer experience analytics strategies and products to drive business growth and improve customer satisfaction.
  • Partner with cross-functional teams to embed data-driven decision-making and drive business outcomes.
  • Deliver proactive and provocative CX insights that inform business strategy and drive performance.
  • Collaborate with Digital Technology Solutions and other stakeholders to drive data governance standards and improve data literacy.
  • Develop advanced analytics capabilities to support prioritized B2B use cases, including pipeline review and churn management.

About You

We're looking for a highly motivated and experienced professional with a passion for data analytics and customer experience. You'll have a proven track record of delivering business outcomes through data-driven insights and a strong understanding of customer experience datasets and their usage. You'll also have expertise in a broad range of analytics methods, including descriptive, diagnostic, predictive, and prescriptive analytics.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our company is committed to diversity, equity, and inclusion, and we're proud to be a top 100 workplace for working mothers. If you're a talented and motivated professional looking for a new challenge, we encourage you to apply.


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