Customer Experience Data Analyst

hace 4 semanas


Madrid, Madrid, España Kimberly-Clark A tiempo completo
About the Role:

At Kimberly-Clark, we're committed to driving innovation, growth, and impact. As a Customer Experience Data Analyst, you'll play a key role in helping us achieve this vision. You'll be responsible for developing and executing customer experience analytics strategies and products, partnering with cross-functional teams to embed data-driven decision-making in the service of CX. Your expertise will help us deliver better care for billions of people around the world.

Key Responsibilities:
  • Develop and execute customer experience (CX) analytics strategies and products.
  • Partner with IFP Growth and Accountable Business Units (ABUs) CX teams to embed data-driven decision-making in the service of CX.
  • Deliver proactive and provocative CX insights that can directly translate to business action and performance.
  • Partner with Digital Technology Solutions and other stakeholders to drive data governance standards.
  • Improve data literacy/fluency in CX teams to embed data-driven culture.
  • Develop advanced analytics capabilities against prioritized B2B IME use cases including pipeline review and churn management.

About You:
You're a self-driven and highly motivated, creative thinker inspired by doing things differently. You have a passion for data analytics & insights and are driven to perform at the highest level. You're a team player who thrives in a performance culture fueled by authentic caring. If you're looking for a challenging role that will help you grow and develop your skills, we encourage you to apply for this exciting opportunity.

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