Customer Experience Data Analyst
hace 3 semanas
About the Role
Kimberly-Clark is seeking a talented Customer Experience Data Analyst to join our International Family and Professional Care segment. As a key member of our team, you will be responsible for leading the IFP CX data and analytics efforts to deeply understand and transform B2B customer experience. If you have a passion for data analytics and a drive to make a difference, this may be the perfect opportunity for you.
About the Job
- Develop and execute customer experience (CX) analytics strategies and products.
- Partner with IFP Growth and Accountable Business Units (ABUs) CX teams to embed data-driven decision-making in the service of CX.
- Deliver proactive and provocative CX insights that can directly translate to business action and performance.
- Partner with Digital Technology Solutions and other stakeholders to drive data governance standards.
- Improve data literacy/fluency in CX teams to embed data-driven culture.
- Develop advanced analytics capabilities against prioritized B2B IME use cases including pipeline review and churn management.
About Us
Kimberly-Clark is a global leader in the production of consumer products, with a portfolio of iconic brands that include Huggies, Kleenex, Cottonelle, Scott, Kotex, Poise, Depend, and Kimberly-Clark Professional. We are committed to driving innovation, growth, and impact through our talented professionals, and we are looking for individuals who share our passion for making a difference.
About You
- You have a proven track record of success in data analytics, with a strong understanding of customer experience datasets and their usage.
- You are an expert in a broad range of analytics methods, from descriptive and diagnostic to predictive and prescriptive.
- You have experience with Power BI and other visualization software, and you are able to communicate complex insights to senior leaders in a concise and persuasive format.
Total Benefits
Kimberly-Clark offers a comprehensive benefits package to our employees, including competitive pay, flexible work schedules, and a market-leading defined contribution pension scheme. We are proud to be rated as a top 100 workplace for working mothers for two years in a row, and we are committed to creating a work environment that supports the well-being and career development of our employees.
How to Apply
If you are a motivated and talented individual who is passionate about data analytics and customer experience, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application, and a member of our recruiting team will follow up with you to discuss your qualifications further.
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