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Data Analyst
hace 1 mes
About the Role:
We are seeking a talented Data Analyst to join our team at ING. As a Data Analyst, you will play a key role in supporting business in their analytical needs, through descriptive analytics and diagnosis, generating insights and recommendations that support better decision making and derive greater commercial results.
Key Responsibilities:
- Proactively connect Business areas and understand their needs, services, and products functioning, and generate accurate data-driven analysis and recommendations.
- Co-create product analysis trends to increase sales conversion, reduce product attrition, improve digital funnels, support recurrent or ad hoc inbound/outbound communication campaigns, etc.
- Customer analysis to understand customer behavior, customer lifetime value, determine customer segmentation, and create customer evolution forecast.
- Support and advise business on their reporting needs and any other analytical need.
Requirements:
- Bachelor's degree in mathematics, statistics, computer science, economics, or other degree with strong analytical content.
- Full proficiency in Excel, SAS, and SQL (knowledge of other programming languages such as R or Python will be appreciated).
- At least 3-6 years of experience in a comparable role, transforming data to extract key business insights using statistical/analytical concepts (experience in retail investments products will be appreciated).
- Excellent communication skills to work together with many different parties throughout our organization.
- Willing and able to learn and improve technical and interpersonal skills.
- Customer-centric and fluent English will be appreciated.
What We Offer:
- Flexible work arrangements to balance work and personal life.
- Restaurant card, health insurance, life insurance, and flexible remuneration.
- Free company shuttle, banking benefits, and pension plan.
- Physiotherapy service, runners club, and Gympass service.
- Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.
About Us:
ING is a fully online bank where technology, innovation, simplicity, and transparency are the main ingredients. We are a team of over 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves. We are proud to have a diverse team and are committed to developing a culture of Diversity, Inclusion, and Belonging to foster a culture of collaboration and innovation that represents all collectives in society.
