Empleos actuales relacionados con Service Desk Team Lead - Madrid, Madrid - The Workshop
-
Service Desk Team Lead
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoAbout the RoleWe are seeking a highly skilled Service Desk Team Manager to join our team at The Workshop. As a key member of our IT department, you will be responsible for leading and managing our Service Desk team, ensuring that they have the necessary skills and knowledge to provide exceptional support to our customers.Key ResponsibilitiesManage and lead...
-
Service Desk Team Lead
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoJob Summary We are seeking a highly skilled Service Desk Team Manager to join our team at The Workshop. As a Service Desk Team Manager, you will be responsible for leading a team of technical staff to provide exceptional customer service and support to our users. Key Responsibilities Manage and lead the Service Desk team, overseeing rostering, staffing...
-
Service Desk Team Manager
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoService Desk Team ManagerAt The Workshop, we are seeking a skilled Service Desk Team Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring they have the necessary capabilities to provide exceptional support to our customers.Your Key Responsibilities:Lead and manage the Service...
-
Service Desk Team Manager
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoAbout The WorkshopWe are a tech company that develops intuitive software for the online gaming industry. Our motto is to move Fearlessly Forward together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.About the RoleWe are seeking a...
-
Technical Team Lead
hace 4 días
Madrid, Madrid, España Tasq Staffing Solutions A tiempo completoAbout the RoleWe are seeking an experienced Technical Team Lead to manage a team of technical executives in our service desk operations. The successful candidate will be responsible for supervising the day-to-day delivery and performance of the team, motivating, mentoring, coaching, and grooming team members. They will also ensure process compliance, meet...
-
IT Team Lead
hace 21 horas
Madrid, Madrid, España JD A tiempo completoAbout the RoleKingsway IT Support Team Leader plays a crucial role in overseeing day-to-day supervision of the IT Service Desk, providing hands-on management and technical guidance to ensure seamless operations.Key Responsibilities:Proactively manage user issues and service requests, ensuring timely resolution within SLA and KPI targets.React to and escalate...
-
Service Desk Team Manager
hace 3 semanas
Madrid, Madrid, España The Workshop A tiempo completoKey ResponsibilitiesLead and manage the Service Desk team to ensure excellent customer service and technical support.Oversee the development and implementation of processes and procedures to improve service delivery and reduce incident resolution times.Collaborate with cross-functional teams to resolve complex technical issues and improve overall IT service...
-
Global Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Ipc Systems. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels.Key Responsibilities:Provide first-line diagnostics and Tier 1 troubleshooting technical support to clients.Open and manage...
-
Customer Service Team Lead
hace 6 días
Madrid, Madrid, España Victorian Plumbing A tiempo completoCustomer Service Team Lead RoleVictorian Plumbing is committed to providing exceptional customer service, and we're looking for a talented Customer Service Team Lead to join our team. As a key member of our customer service function, you'll play a vital role in ensuring our customers receive the best possible service. Your primary responsibility will be to...
-
Customer Service Team Lead
hace 4 semanas
Madrid, Madrid, España Victorian Plumbing A tiempo completoUnlock Your Potential as a Customer Service Team LeadVictorianPlumbing.co.uk is seeking a seasoned Customer Service Team Lead to lead our customer service function to new heights. As a key member of our team, you will be responsible for driving customer satisfaction, leading a high-performing team, and fostering a culture of continuous improvement.Key...
-
Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:IPC Systems is seeking a highly skilled Service Desk Analyst to join our Global Service Operations team. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels, including telephone, email, and web.Key Responsibilities:Provide first-line diagnostics and Tier 1...
-
Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Ipc Systems. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels.Key ResponsibilitiesProvide first-line diagnostics and troubleshooting technical support to clients via telephone,...
-
IT Service Desk Analyst
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoAbout CignaCigna, a leading global health insurer, is a dynamic and innovative company that is going through an exciting period of expansion. We are currently working towards a multi-year effort to implement a consistent digital strategy for the international markets.About the roleWe are seeking an experienced IT Service Analyst to join our Technology,...
-
Customer Service Team Lead
hace 1 semana
Madrid, Madrid, España Victorian Plumbing A tiempo completoJob Title: Customer Service Team LeadAbout Us: Victorian Plumbing is a dynamic and rewarding company that values exceptional customer service. We're seeking a talented individual to lead our customer service team and drive excellence in every interaction.Estimated Salary: £35,000 - £45,000 per annum, depending on experience.Job Description:We're looking...
-
Technical Team Lead
hace 1 semana
Madrid, Madrid, España The Workshop A tiempo completoCompany OverviewThe Workshop is a dynamic and innovative company that pioneers cutting-edge technology worldwide. With 550 employees from 40 nationalities speaking nearly 30 languages, our offices in Málaga, Madrid, Auckland, and London focus on collaboration, knowledge-sharing, and well-being initiatives.About the RoleWe are seeking an experienced...
-
Madrid, Madrid, España The Workshop A tiempo completoAbout The WorkshopWe are a pioneering company in the gaming platform, betting, fintech, and software solutions industry. Our cross-functional teams create cutting-edge online gaming platforms and sports and fintech betting solutions that reach hundreds of thousands of users daily, driven by our motto "Fearlessly Forward". We are passionate about innovation...
-
Customer Service Team Lead
hace 6 días
Madrid, Madrid, España Ing A tiempo completo**About the Role**As a Customer Service Team Lead at ING, you will be responsible for managing and developing a high-performing team to deliver exceptional customer experiences.The successful candidate will have a strong background in customer service and experience in leading teams. You will work closely with customers and stakeholders to achieve business...
-
Aplicar En 3 Minutos: Service Manager
hace 3 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job SummaryThe Service Manager will be responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager will maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD),...
-
Service Desk Support Specialist
hace 4 semanas
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:We are seeking a highly skilled Service Desk Support Specialist to join our Global Service Operations team at IPC Systems. As a Service Desk Support Specialist, you will be responsible for providing first-line technical support to our clients via various communication channels, including telephone, email, and web.Key Responsibilities:Provide...
-
Service Desk Coordinator
hace 6 días
Madrid, Madrid, España Brambles A tiempo completoJob Title: Service Desk Coordinator - Data Management ExpertJob Summary:We are seeking a highly skilled Service Desk Coordinator - Data Management Expert to join our team at Brambles. As a Service Desk Coordinator - Data Management Expert, you will be responsible for maintaining accurate and up-to-date Salesforce Database, ensuring compliance with policies...
Service Desk Team Lead
hace 1 mes
About the Role
We are seeking a highly skilled Service Desk Team Manager to join our team at The Workshop. As a key member of our IT department, you will be responsible for leading and managing our Service Desk team, ensuring that they have the necessary skills and knowledge to provide exceptional support to our customers.
Key Responsibilities
- Manage and lead the Service Desk team, overseeing rostering, staffing decisions, development plans, and performance feedback to ensure key competencies are met and support business needs.
- Clearly define and communicate job expectations and vision, providing direction and development for direct reports.
- Promote a continuous improvement ethic, work to eliminate bottlenecks, implement feedback loops, and identify opportunities for automation.
- Ensure team documentation and standard operating procedures are up-to-date and fit for purpose.
- Work collaboratively with other technical teams to resolve incidents and problems under tight time constraints.
- Encourage a proactive attitude towards preventing incidents.
- Provide ongoing, timely updates on product and service interruption issues to management and stakeholders.
- Aim to reduce the number of incidents escalated to Subject Matter Experts by improving processes, procedures, knowledge, and skills.
- Investigate underlying causes of real or potential anomalies in IT services.
- Select, develop, and retain a high-performing team while championing a culture of employee engagement within the team and across regions.
- Act as a key point of escalation for any related issues that arise, working with relevant stakeholders where necessary.
- Ensure the service desk team adheres to key performance indicators (KPIs) such as First Contact Resolution (FCR), Response and Resolution Service Level Agreements (SLAs), and ticket quality.
- Adept a 'drive my team like it's my own business' approach, fostering ownership, accountability, and a high level of commitment within the team.
About You
The ideal candidate will possess significant experience within the IT services sector and leading teams of technical staff. A demonstrated capability in staff development, customer focus, and engaging and communicating with senior management stakeholders is also essential. Experience with incident, change or problem management processes, business fluency in English, and ITIL Foundation certification are highly desirable.
What We Offer
As a Service Desk Team Manager at The Workshop, you will enjoy a competitive salary and benefits package, including private life and health insurance, four weeks per year to work from anywhere, gym reimbursement, and a hybrid working model with flexible hours. You will also have the opportunity to work with a dynamic and innovative team, shaping the future of technology and making a real impact on our customers.
