Culinary Experience Support Specialist
hace 3 días
**About Cozymeal, Inc.**
We are a leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more.
Our platform allows consumers and companies to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you're guaranteed a world-class experience. Additionally, we offer a great source of income to our partners that includes chefs, sommeliers, guides and mixologists.
In recognition of our efforts, we were recognized by the Global Good Fund in 2019. Our top-priority is serving both customers and our culinary partners, which is ingrained in our culture and how we run our business every day.
**Job Overview**
We are seeking an experienced Full-time Customer Support Associate to join our growing team. This role is part of our operations team with opportunities to grow within the organization.
**Responsibilities Include:**
- Understanding Cozymeal's services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner, aiming for same-day resolution.
- Providing support to customers and responding to inquiries through multiple channels, including phone, chat, and email, while adhering to company standards for communication.
- Assisting our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication.
- Collaborating with other departments to resolve issues or questions.
**Requirements & Qualifications**
- 4+ years of experience in a customer service role.
- Excellent verbal and written communication skills.
- A positive attitude and willingness to learn and grow in the position.
- Ability to be resourceful and responsive.
- Strong interest or experience in the culinary world.
- Ability to work efficiently and distraction-free in a home office environment.
- Proficiency in Google Suite and Excel.
- Experience working with a CRM.
**What We Offer**
- A competitive salary ($55,000 - $65,000 per year).
- The opportunity to work remotely from anywhere in the world.
- Growth opportunities within the organization, including leadership roles.
- Learning from industry experts and being part of a strong and friendly team.
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